Principal Engineer, Software - CRM

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*** This is not a remote role, this is a hybrid role requiring 3 days a week in office. The successful candidate for this position must be located in Overland Park, KS; Bellevue, WA; Frisco, TX; or Atlanta, GA. ***
Job Overview
The Principal Engineer, Software CRM will lead the design, development, and deployment of Salesforce solutions and CRM systems that align with organizational goals for the Broadband line of business within T-Mobile. This role involves working closely with cross-functional teams, including business stakeholders, developers, and system architects, to build scalable, innovative, and efficient customer relationship management platforms. The Principal Engineer will set technical direction, ensure adherence to best practices, and drive the strategic use of Salesforce and other CRM tools to achieve business objectives.
The Principal Engineer, Software CRM actively participates in and leads architecture and design decisions for Salesforce solutions, ensuring they leverage modern technologies, including integrations, automation, and advanced analytics. They handle complex assignments requiring extensive expertise and judgment, making strategic recommendations for technical solutions. This individual is expected to operate independently with minimal guidance and often provides mentorship and leadership to other engineers and stakeholders.

Job Responsibilities:

• Technical Engineering Services

  - Drive CRM and Salesforce initiatives by developing robust, scalable solutions that meet business requirements.

  - Lead design, implementation, and optimization of Salesforce applications, including Sales Cloud, Service Cloud, Marketing Cloud, and custom solutions.

  - Develop and implement integration strategies for connecting Salesforce with other business-critical systems (ERP, data warehouses, external APIs).

  - Ensure solutions align with organizational security and compliance standards.

• Technical Leadership

  - Lead and influence the architecture and design of Salesforce and CRM solutions.

  - Present technical concepts and strategies to both technical and non-technical stakeholders.

  - Serve as an authority in Salesforce architecture and capabilities, providing mentorship and knowledge-sharing within the team.

  - Guide teams in adopting Salesforce best practices, including DevOps, CI/CD, and declarative programming.

  - Monitor and influence the adoption of emerging Salesforce features and CRM technologies.

• Technology Strategy

  - Evaluate and recommend new Salesforce and CRM features, tools, and integrations that align with organizational goals.

  - Understand and articulate system dependencies, data flows, and interactions between Salesforce and other systems.

  - Collaborate with business stakeholders to define requirements and ensure alignment with broader technology strategies.

  - Drive technical innovation and process improvements in CRM and Salesforce implementations.

• Innovation

  - Develop and implement new frameworks and methodologies to improve CRM and Salesforce processes and capabilities.

  - Analyze and optimize existing Salesforce and CRM systems for efficiency, scalability, and performance.

  - Investigate and incorporate AI, machine learning, and advanced analytics into Salesforce and CRM strategies.

  - Contribute to organizational intellectual property through innovative solutions and strategies.

• Technical Writing

• - Produce advanced documentation, including technical designs, system architectures, and user guides for CRM and Salesforce solutions.

• - Document business requirements and system specifications for director and executive-level partners.
• - Contribute to industry standards and professional norms through white papers, case studies, and thought leadership in Salesforce and CRM.

Education:

• Bachelor's Degree Computer Science or Engineering or related field (Required), Master's Degree preferred

Certifications:

• Salesforce certifications, such as Salesforce Certified Technical Architect, Salesforce Certified Advanced Administrator, or Salesforce Certified Platform Developer II (Preferred).

Work Experience:

• 7-10 years of technical engineering experience, including 5+ years of Salesforce CRM experience (Required).

• Experience with large-scale Salesforce implementations and enterprise-level CRM systems (Preferred).

Knowledge, Skills and Abilities:

• Strong understanding of Salesforce architecture, including Apex, Lightning Web Components, and declarative tools (Required).

• Expertise in CRM systems, integrations, and data management.

• Exceptional communication skills, with the ability to engage and influence diverse audiences.

• Proven analytical and problem-solving skills.

• Ability to write clear, concise technical documentation and presentations.

• Deep knowledge of DevOps practices, including CI/CD pipelines, version control, and automated testing frameworks.

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $133,500 - $240,700

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ294688¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.