Premier Support Engineer

Elevate the Enterprise Experience as our next Premier Support Engineer!

Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Premier Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building advanced telemetry dashboards. Join Trimble to drive high-impact stability and innovation for the industries that build our world!

A Note on this Posting: This is a talent pipeline requisition for an anticipated upcoming opening. By applying, you are joining our proactive talent pool. Our Talent Acquisition team regularly reviews applications from this posting and will contact qualified candidates directly as soon as opportunities become available.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the primary technical advocate for our most strategic enterprise partners, directly influencing the stability and performance of their mission-critical ERP environments while shaping the future of construction cloud integrations.

Key Exciting Responsibilities

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.

• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.

• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.

• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.

• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Essential Skills & Experience

• 5+ years of experience in technical support or customer success within enterprise software environments.

• Proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies. 

• Effective with SQL or other relational databases.

• Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.

• Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.

• Solid understanding of enterprise software systems and cloud-based architecture.

• Availability for occasional after-hours, on-call, or weekend support to assist enterprise customers during critical system outages.

Bonus Points For:

• Hands-on experience with Trimble CMS, Vista ERP, Spectrum ERP, or similar construction accounting and project management software.

• Proficiency in HTML, JSON, and CSS for building custom data visualizations.

• Familiarity with database performance tuning and CRM ticketing systems.

Logistics:

Preferred Locations: Westminster, CO or Lake Oswego, OR (In Office)

Additional Locations: Portsmouth, NH; Knoxville, TN; Atlanta, GA

Hours: Typically EST business hours with occasional after hours support

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Spectrum ERP, Construction Technology, Enterprise Support, SaaS, SQL Database, Telemetry, Customer Success Engineer.

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].