Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values- Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
- People First - We communicate with honesty and respect to our customers, colleagues, and partners.
- Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
- Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.
About the role
The Post-Closing Associate is a critical member of the Doma Operations enterprise refinance team. This individual will ensure that signed closing packages are received, reviewed, and processed with timeliness, expert accuracy, and precision, furthering the Doma mission to make the closing process as frictionless as possible for borrowers and lenders. The Post Closing Associate will be excited to join the ‘title company of the future,’ processing refinance transactions leveraging technology to streamline the closing process. The Post Closing Associate will be based in our Operations Hub in Arlington, TX.
What will you be doing?
- Performing any or all post closing duties with confidence and professionalism
- Post closing duties include:
- Reviewing signed closing packages for accuracy and completeness
- Scanning packages and labeling documents correctly in files
- Ensuring lender documents are returned in required timeframe
- Preparing county-specific intake forms for recording
- Assisting in the recording team ensuring documents for recording (e-recording and traditional) are complete and accurate
- Assisting internal Compliance department with any post closing related audit details at the file level
- Additional customer service duties include:
- Anticipating customer needs and resolving escalations in a professional, efficient manner in collaboration with escrow colleagues
- Providing status updates on the transaction throughout the post closing and recording process to internal and external parties as needed
What skills and experience do you need?
- 1+ years of post closing and/or recording experience
- Coachable and willing to learn and grow
- Demonstrated ability to work as a team player in a fast-paced environment
- Experience using ResWare and Simplifile preferred
- Thrive in a fast-paced, metrics-driven work environment
- Have extreme attention to detail and strong organizational skills
- Are comfortable working within company stated SLA’s.
- Have excellent phone, email, and face-to-face communication skills
- Able to quickly pick up how to use new tools and software
- Own your ability to deliver excellent, error-free service throughout the post closing process.
- Passion for multitasking and context-switching
- Are comfortable with constant change and process improvement
- Must be a local candidate with the expectation of working full time in our Arlington, TX office
We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
- Health Savings Account (HSA)
- 401K with company match program
- Short-Term & Long-Term Disability
- Supplemental Life and AD&D Insurance
- Critical Illness, Injury and Hospital Insurance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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