Supports Spotify’s ads and podcast monetization policy enforcement operations. Responsibilities include guiding global teams and vendors, resolving escalations, improving workflows and tooling, supporting policy and product launches, delivering training and quality initiatives, and analyzing operational data to identify trends. The role collaborates with Policy, Product, Legal, Communications, Sales, and advertisers, while occasionally providing weekend or holiday on-call coverage and traveling as needed.
Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values.
We’re looking for a Policy Support Specialist to support our Ads & Monetization Operations. In this role, you’ll help strengthen our monetization policy enforcement operations across ad review and podcast monetization. You’ll partner with internal teams and vendors to resolve escalations, improve workflows, support policy and product updates, and strengthen training and quality programs.
What You'll Do
- Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
- Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
- Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
- Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
- Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
- Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
- Participate in occasional weekend or holiday on-call coverage and travel when needed.
Who You Are
- You have 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
- You have experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
- You communicate clearly and can synthesize complex information for different audiences, including during sensitive or time-critical escalations.
- You work effectively with cross-functional partners and can independently manage priorities and solve problems.
- You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions.
- You are adaptable and comfortable working through changing priorities and ambiguity.
- You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
- You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role.
Where You'll Be
- This role can be based in San Francisco or NYC
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
The United States base range for this position is 82,652–118,075 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Similar Jobs
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Designs and produces proposal documents, presentations, graphics, infographics, and bid materials. Translates complex technical information into clear visual stories, maintains templates and design systems, coordinates document production and quality checks, tracks revisions and submission requirements, and supports final digital and print delivery. Collaborates with proposal managers, business development teams, and technical experts while improving production workflows and supporting customer-facing materials.
Top Skills:
Adobe AcrobatAdobe Creative CloudAdobe IllustratorAdobe IndesignAdobe PhotoshopPdf
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Leads internal communications for enterprise priorities, organizational change, M&A integrations, organizational updates, and People programs. Develops employee messaging, FAQs, presentations, manager toolkits, intranet content, and leadership communications. Manages communication plans, timelines, stakeholders, approvals, and multiple workstreams while anticipating employee concerns, synthesizing feedback, and advising leaders on communication risks and solutions.
Top Skills:
ExcelMicrosoft 365PowerPointSharepointTeamsWord
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads hands-on implementation and adoption of ServiceNow’s agentic AI capabilities. Owns AI architecture decisions, delivers demonstrations and proof-of-concepts, advises stakeholders and customers, develops enablement and training programs, and drives measurable business outcomes. Partners with sales, product, strategists, engineers, and customer teams while contributing to thought leadership and evolving AI initiatives.
Top Skills:
Ai AgentsLarge Language Models (Llms)Now AssistPredictive IntelligenceServicenowVirtual Agent
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
