Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.
We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.
Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.
At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.
Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!
ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.
What You'll Do
The Platform Operations Specialist, Platform Enablement, ensures that platforms are properly configured, accessible, and functional for end users. This role manages implementations, user provisioning, and integrations critical to platform usability and adoption. The specialist works closely with product, engineering, and support teams to deliver smooth platform rollouts and ongoing operations.
What You'll Need (Requirements)- Bachelors degree in a related field and at least two years of experience in platform operations, systems administration, or related roles.
- Hands-on experience with platform implementations and configuration.
- Strong understanding of user provisioning, permissions, and access management.
- Familiarity with system integrations, APIs, and troubleshooting technical issues.
- Experience communicating with external customers through training, onboarding, or troubleshooting sessions.
Preferred Qualifications
- Exposure to enterprise platforms such as Salesforce, ServiceNow, or Workday.
- Familiarity with identity and access management frameworks and tools such as Okta or Azure AD.
- Knowledge of security best practices in provisioning and system access.
- Proficiency with RPA tools and or automation via programming such as Python, UiPath, or Zapier.
- Understanding of eLearning standards such as SCORM, xAPI, and LTI.
- Exposure to learning management systems such as Canvas, Blackboard, Moodle, or similar.
Skills
- Excellent collaboration and communication skills with cross-functional teams.
- Strong problem-solving and process-improvement mindset.
- Strong documentation and knowledge-sharing skills.
- Ability to thrive in a fast-paced, evolving environment with shifting priorities.
What We're Counting On From You
Implementations and Configuration: Lead and support new platform or feature rollouts, including configuration, testing, and rollout planning. Participate in onboarding calls with customers to guide configuration and adoption. Test and validate new workflows and features before deployment. Resolve issues during implementation to minimize disruptions.
User Access Management: Manage user provisioning, de-provisioning, roles, and permissions. Ensure secure and accurate access across platforms for all user groups. Audit access regularly to maintain compliance and prevent unauthorized use. Troubleshoot and resolve access-related issues in collaboration with IT or security teams.
Integrations and Functionality: Support and maintain integrations that connect platforms to other systems. Monitor data flows and troubleshoot integration errors to ensure seamless operations. Recommend improvements to integrations or workflows to increase efficiency and reliability.
Customer Enablement and Training: Join customer onboarding and training calls to provide technical guidance and support. Troubleshoot platform issues with external stakeholders in real time. Serve as a subject matter expert during customer-facing sessions, ensuring smooth handoffs to support teams when needed.
Process and Documentation: Develop and maintain standard operating procedures for implementations, provisioning, and platform maintenance. Document lessons learned, best practices, and recurring issues to support team knowledge sharing. Identify opportunities to streamline workflows, reduce manual effort, and improve overall operational efficiency.
Collaboration and Alignment: Partner with product, engineering, support, and other operational teams to ensure smooth platform operations. Participate in cross-functional projects to align platform capabilities with business goals. Communicate updates, issues, and recommendations to stakeholders effectively. Serve as a subject matter expert for platform enablement processes within the team.
First 60 DaysObjective 1: Build foundational knowledge of systems and processes
Objective 2: Gain insight into implementation and rollout practices
Objective 3: Take ownership of implementation and workflow improvements
Objective 4: Strengthen systems integration and knowledge sharing
At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.
Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
Four weeks of paid parental or medical leave, so you can focus on what matters most.
Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.
One free course each year after 90 days — advancing your skills is part of the job.
Tuition assistance to support your continued education and professional growth.
Top Skills
ACI Learning Colorado Springs, Colorado, USA Office
Colorado Springs, CO, United States
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