People Operations Manager

Kindred is a members-only home swapping network that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.

We are on a mission to build a sharing economy that lives up to the name, and we’ve raised significant capital from some of the best investors in Silicon Valley, including Index Ventures, Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and the founders of Opendoor, Figma, ClassPass, Clubhouse, Divvy, Gem, and Homebound.

The co-founders are proven leaders from the early team at proptech company Opendoor ($15B+ exit) and have each separately built and scaled products that today do $1B+ annual revenue combined.

We’re looking for the world’s top builders, executors, and believers to join us on this ride.

You can learn more about us in Forbes and TechCrunch.

The Role:

At Kindred, our mission is to make a travel-rich lifestyle more accessible through the power of community. As our People Operations Manager, you’ll help bring this mission to life by ensuring our internal people operations and employee experience are as seamless, thoughtful, and values-aligned as the experience we deliver to our members.

You’ll own and execute core People Ops programs, systems, and workflows that keep the employee experience running smoothly — from onboarding to benefits to performance reviews. By creating clarity and consistency in how we operate internally, you’ll empower our team to do their best work and help cultivate a culture that reflects our values.

This is a tactical, high-autonomy role ideal for someone with 5-8 years of experience who thrives in a fast-paced, collaborative environment and obsesses over the details that make systems hum. This remote role can be based anywhere in the US, with the option to be hybrid out of our HQ in San Francisco, CA.

Outcomes:

In your first 3-6 months, success in this role looks like:

• Onboarding and offboarding are running smoothly end-to-end, with clear documentation and minimal oversight

• Core HR tools and systems are clean, current, and actively maintained and you’ve begun optimizing key workflows with automation or AI

• Cross-functional partners (e.g. Finance, Legal, Recruiting) see you as a reliable and responsive collaborator; managers and employees trust you as a go-to for People Ops guidance

• You’ve identified and implemented 1–2 process improvements that increase efficiency, reduce manual work, or set us up to scale smoothly

What You'll Do:

As People Operations Manager, you’ll play a hands-on role in delivering an exceptional employee experience and ensuring the People Ops function runs smoothly and consistently. You’ll:

• Lead employee lifecycle operations — including onboarding, offboarding, internal transitions, and compliance tracking — with attention to detail and care

• Maintain and improve core People systems (e.g. Lattice, Gusto, Notion), ensuring data accuracy, accessibility, and alignment across tools

• Own and evolve documentation for People Ops — from SOPs and checklists to internal FAQs and templates that make processes easier to follow

• Administer and support cyclical People programs such as performance reviews, engagement surveys, promotions, and benefits enrollment

• Coordinate with cross-functional partners in Legal, Finance, and Recruiting to ensure timely execution of people-related workflows, such as hiring, payroll, or contract updates

• Respond to employee and manager inquiries related to payroll, benefits, leave, policies, and internal tools with a thoughtful, human-first approach

• Track and maintain HR and compliance-related policies and documentation (e.g., handbooks, audits, policy updates), surfacing risks or inconsistencies proactively

• Identify opportunities for operational improvement and lead small to medium-scale initiatives that reduce manual effort, improve clarity, or prepare us for scale

• Contribute to company-wide communications, events, offsites, and internal programs that support our culture and employee engagement

You may be a right fit for this role if you:

We’re looking for a detail-oriented and operationally excellent People professional who is motivated by execution and thrives in a collaborative, fast-paced environment. The ideal candidate has:

• 5–8 years of experience in People Operations, HR, or a similar function, preferably in a startup or growth-stage environment

• Proven ability to independently manage and improve People Ops programs and systems, including onboarding, offboarding, benefits, and HR tools

• Talent for documentation and internal communication — you know how to make complex workflows and change management feel clear, navigable, and employee-friendly

• Strong organizational skills and an eye for detail, especially when it comes to data accuracy, process documentation, and compliance requirements

• A service-oriented approach to internal support — you enjoy helping others, solving problems, and being the go-to for People Ops questions

• Comfort working cross-functionally with teams like Legal, Finance, and Recruiting to align on processes and timelines

• Experience administering or supporting benefits, payroll, or multi-state compliance practices

• High level of discretion, integrity, and accountability — you take ownership and follow through

• A proactive mindset and bias toward action — you’re willing to jump in and roll up your sleeves, even when it’s not glamorous

Bonus Points:

• Familiarity with tools such as Lattice, TriNet, Gusto, Ashby, and Notion

• Have helped implement or migrate People systems (e.g. HRIS, ATS, or L&D tools)

• Have worked in a distributed, remote/hybrid, and/or startup environment

• Hold an HR certification (e.g. PHR, SHRM-CP)

At Kindred, we know that good things happen when we look out for one another. We offer our employees the following benefits:

• Our opening spans more than one career level. The base salary offered depends on many factors, such as work experience, transferable skills, business needs and impact, and market demands.

• A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry

• A culture of championship (vs. just mentorship), feedback, and continual development

• Competitive cash compensation and equity

• Comprehensive health benefits

• Flexible vacation policy

• Unlimited credits to stay at Kindred homes during your time as an employee

• $4,000 annual travel stipend to use toward travel costs to stay at a Kindred home

• Remote-flexible work environment. We encourage team members to travel and adventure, including working from Kindred HQ in San Francisco!

• Regular offsites to co-locate with the team

We are committed to providing equal employment opportunities for all applicants and employees. Kindred does not discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.