GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
What You’ll Do
Operational Leadership
- Execute day-to-day operations of the Global People Operations team across multiple regions, including team development, succession planning, and complex escalation resolution
- Implement and maintain global HR policies and procedures with regional adaptations, coordinating between service centers for consistency and knowledge sharing
- Monitor service delivery metrics, drive continuous improvement initiatives, and lead special projects related to HR operations and process improvements
Process Excellence & Automation
- Execute process optimization, system efficiency initiatives, and business process analysis using structured methodologies across the global organization
- Implement automation initiatives using Workday, ServiceNow, AI, and RPA technologies while building and maintaining standard operating procedures and governance frameworks
- Execute routine auditing practices to monitor process and data integrity, implement corrections, and ensure enterprise-wide process standardization with regional customization
- Implement change management strategies and coordinate training for HR Centers of Excellence on system and process changes
Technology & Platform Management
- Execute optimization and maturation of Workday and ServiceNow platforms, including data governance, self-service enhancement, end-to-end consolidation, and system integration projects
- Implement standardization and emerging technology adoption (AI, RPA) for operational efficiency
Service Delivery & Stakeholder Management
- Execute seamless service integration with HR Centers of Excellence and implement process automation opportunities across all service areas
- Build stakeholder relationships, prepare and present operational performance metrics to senior leadership, and execute consistent global service delivery with regional flexibility
What You’ll Bring
Core Experience
- 7-10 years of HR operations experience with 3+ years in senior management roles
- Extensive experience building scalable people operations functions in global organizations
- Proven track record managing teams and driving results in complex, multi-regional environments
- Experience in global HR shared services or similar service delivery environments
Technology & Process Expertise
- Workday: Extensive experience optimizing Workday as core employee process platform, including data governance, self-service optimization, consolidation, standardization, automation, and workflow optimization
- ServiceNow: Deep experience implementing ServiceNow for HR service delivery, including case management, workflow automation, knowledge management, Workday integration, and service catalog management
- Process Automation: Experience implementing AI and RPA technologies for HR process automation, workflow optimization, digital transformation initiatives, and measuring ROI and impact of automation investments
Education & Certifications
- Bachelor's degree in HR, Business Administration, or related field
- Professional HR certification (SHRM-SCP, SPHR) strongly preferred
- Process improvement certifications (Lean, Six Sigma) highly valued
About the team
The Senior Manager will execute and operationalize our five core operating principles under strategic guidance:
- Standardized Processes, Continuously Optimized. Implement global processes that are consistent, efficient, and built for scale – then execute continuous refinement based on data, feedback, and business evolution.
- Consistent Service, Anywhere. Execute delivery of a unified People experience – ensuring that every team member, regardless of location or role, receives timely, accurate, and equitable support through hands-on operational management.
- Technology-Enabled, Human-Backed. Build and maintain systems that resolve routine needs through intuitive, AI-enhanced self-service, spanning portals, mobile, chatbot, and voice. Execute seamless escalation processes with full context to eliminate friction and reduce effort.
- Governance and Service, Clearly Defined. Implement the separation of policy ownership from execution, ensuring that decision-making, compliance, and service delivery operate in harmony without confusion or redundancy.
- Scalable by Design. Build and implement processes and systems that scale with the business – executing automation, integration, and low-effort solutions that reduce manual work, increase accuracy, and enable focus on high-value work.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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