Patient Outreach and Scheduling Coordinator - Remote

Requisition Number: 2396817
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The Patient Outreach & Scheduling Coordinator supports the Complex Care team by conducting proactive patient outreach, coordinating appointments, and helping ensure patients are connected with the appropriate clinical resources.
This role will work closely with the complex care team, clinical providers, and operational leadership to manage outreach lists, schedule and reschedule patient appointments, and support efficient provider schedules across Colorado.
The ideal candidate is highly organized, comfortable with a high volume of outbound patient outreach, able to manage multiple scheduling priorities, and committed to providing a professional and positive patient.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Patient Outreach & Scheduling
  • Conduct outbound outreach to patients identified for clinical services and appointments, including Annual Wellness Visits (AWVs) and other embedded clinical services
  • Schedule patients with the appropriate provider, clinic location, visit type, and available appointment time
  • Encourage appropriate visit modalities, including telehealth when applicable
  • Complete repeat outreach attempts for patients who are not reached initially
  • Perform reminder outreach and follow up with patients who need appointments rescheduled
  • Assist with rescheduling patients affected by provider schedule changes, blocked schedules, PTO, or clinic cancellations
• Scheduling & Provider Coordination
  • Review provider schedules and availability to ensure patients are placed appropriately
  • Coordinate closely with embedded APCs and operational leaders when schedules or provider availability change
  • Communicate scheduling issues, unusual circumstances, or barriers to the appropriate team member
  • Help providers resolve scheduling questions and appointment-location issues
• Outreach List Management
  • Work assigned patient outreach and scheduling lists systematically
  • Track outreach attempts and appointment outcomes
  • Work patient "bump" or follow-up lists when appointments are canceled or provider schedules change
  • Identify scheduling discrepancies and escalate concerns when appropriate
  • Maintain accurate status information so the team knows which patients have been contacted and which require additional follow-up
• Documentation & Systems
  • Accurately document outreach attempts, scheduling outcomes, and relevant patient communication
  • Use Epic and team tracking tools such as Smartsheet to coordinate scheduling and maintain accurate information
  • Follow established workflows for documenting outreach and routing patient needs to the appropriate clinical or clinic team
  • Maintain patient privacy and follow applicable organizational policies when handling protected health information
• Team Collaboration
  • Partner closely with the complex care clinical team to prioritize daily outreach needs
  • Communicate proactively with providers and leadership regarding scheduling barriers, patient concerns, and changes in provider availability
  • Support coverage of outreach responsibilities and help maintain continuity when priorities shift between clinics or patient populations
  • Participate in team huddles and operational communication regarding scheduling priorities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High school diploma/GED required
• Solid telephone communication and customer-service skills

Preferred Qualifications:

• Experience in healthcare scheduling, patient access, medical-office administration, call-center operations, or patient outreach
• Experience working with an electronic health record, preferably Epic
• Proven ability to manage a high volume of outbound patient contacts while maintaining accuracy
• Proven solid organizational skills and ability to manage multiple worklists, providers, clinics, and competing priorities
• Proven to be comfortable learning new technology and working across multiple systems
• Proven solid attention to detail when scheduling appointments and documenting patient interactions
• Proven ability to communicate effectively with patients, providers, clinic teams, and operational leadership

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.