Ophthalmic Assistant

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
 
The effective date for your benefits will be the first of the month following your date of hire.

What You’ll Do

• Perform ophthalmic diagnostics and exam preparation, including obtaining relevant history and outside eye records; visual acuity, visual field testing, OCT (optical coherence tomography), pachymetry, tonometry, dilation as directed/appropriate, and refracting patients using the phoropter. 
• Assist with procedures alongside providers (e.g., laser procedures, intravitreal injections). 
• Triage patients to determine risk level and urgency of evaluation using knowledge of common ophthalmic symptoms and established clinic workflows; escalate urgent concerns to providers per protocol. 
• Order medications for patients through the electronic health record based on the assessment and plan as directed by Eye Clinic providers. 
• Record and complete ICD-10 billing route slips based on provider notes and submit documentation to Revenue Cycle in a timely manner. 
• Track high-risk return visits for patients with pathology and in need of follow-up appointments, notifying them and scheduling timely visits. 
• Integrate Eye Care services with Stout Street Health Center staff and outside partners by coordinating care based on eye-visit findings (e.g., diabetic retinopathy, hypertension-related concerns, neurological findings, and relevant labs/cultures) and ensuring appropriate follow-up and communication with the medical team. 
• Build trusting relationships with patients to support adherence and improved eye health by providing trauma-informed education on diagnosis, treatment, and plan of care (including medication instillation, bandage changes, and eye prosthesis insertion/care as applicable). 
• Perform optical duties including assisting patients with frame selection, fitting, measurements, and order submission through the lab portal. 
• Verify completed frame orders for accuracy using a lensometer, adjust glasses, and repair frames. 
• Order supplies and eye medications; clean and stock exam lanes. 
• Perform other duties as assigned. 

What We’re Looking For

• Certified Ophthalmic Assistant (COA) certification preferred. 
• Completion of a formal ophthalmic/healthcare training program may substitute for certification preference. 
• Current Basic Life Support (BLS) certification required or must be obtained within 90 days of hire.
• One year of experience as an Ophthalmic Assistant/Technician required. 
• Experience with EHR systems. 
• Experience with patient scheduling, referrals, and insurance enrollment. 
• Experience with healthcare administration is preferred.