Onsite Team Lead - Dallas, TX (Temporary)

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

The Team Lead serves as the onsite representative responsible for supporting the start, duration, and end of each shift for temporary associates. This role ensures smooth workforce operations, maintains compliance with timekeeping and attendance processes, and provides direct support to temporary employees and the client operations team. The Team Lead acts as a liaison between the temporary workforce, OnTrac Operators, and the Client Success Manager (CSM), helping to ensure a safe, efficient, and productive work environment.

*This position is temporary through January 9th, 2026. 

Working Hours: The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include evenings and weekends to meet dynamic business needs.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position. Must be open to weekends, evenings and mornings. 

• Serve as the onsite Indeed Flex representative to welcome and direct temporary associates to the time clock.
• Support associates with clock-in issues or questions to ensure all workers are accurately logged in before entering the warehouse floor.
• Assist associates with questions related to their daily assignments and expectations.
• Provide additional support to associates who may experience language barriers to ensure understanding of duties and safety procedures.
• Escalate low fulfillment or attendance concerns to the CSM for agency allocation adjustments.
• Enable OnTrac Operators to focus on operational start-up priorities by managing workforce readiness tasks.

• Monitor the temporary workforce to ensure associates remain onsite and engaged during scheduled hours.
• Address or escalate any incidents of associates leaving early or missing from post without notice.
• Serve as a point of contact for onsite escalations, safety concerns, or workforce-related issues.
• Record lunch breaks and note any discrepancies to facilitate accurate timesheet processing.

• Confirm that all temporary associates clock out properly and take their personal belongings when leaving.
• Respond to end-of-shift inquiries from associates, escalating or documenting questions that require management follow-up.
• Review and verify daily attendance records to ensure accurate reporting in the client portal.
• Identify and flag No Call/No Show (NCNS) associates to restrict future shift bookings as appropriate.

Qualifications & Skills

• 1–2 years of experience in team leadership, staffing, or warehouse operations preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively across diverse groups.
• Bilingual or multilingual abilities are highly valued.
• Reliable, punctual, and adaptable to fast-paced environments.
• Familiarity with timekeeping systems or workforce management tools is a plus.
• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This position requires the employee to drive.

Position Type / Expected Hours of Work

Full-Time Position. Hours will vary based on shift(s) for which you are hired, and seasonal business needs. Evening and weekend work may be required as job duties demand. 

Work Authorization / Security Clearance

None Required For This Position

AAP/EEO Statement
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.