Onboarding Specialist

About RADICL

As the leading provider of Cybersecurity-as-a-Service (CSaaS), RADICL is revolutionizing advanced cyberthreat protection for small and medium-sized businesses (SMBs) in the U.S. Defense Industrial Base (DIB) and other regulated industries. No longer should SMBs be satisfied with lack luster solutions delivering lack luster protection. RADICL is ushering in a new era of turn-key and affordable cyberthreat protection via its AI-powered virtual SOC platform that allows human and digital agents to quickly and seamlessly become SMBs’ day-to-day compliance and security operations team. 

RADICL’s turn-key CSaaS offering uniquely combines compliance management with AI and expert-driven 24/7 security operations. We guide customers to regulatory and best practice adherence with standards like CMMC and NIST CSF while also delivering 24/7 threat monitoring, deep-spectrum™ threat hunting, incident response, vulnerability management, and security awareness training. 

With RADICL, customers can stay mission focused, confident their front, rear, and flank are protected, affordably and without compromise. 

If you’re excited about working with industry experts to help SMBs focus on growing their businesses without the constant worry of security and compliance risks, we invite you to join us in our mission to protect American businesses and drive innovation in cybersecurity.

About the role

The Onboarding Specialist is the first dedicated technical point of contact a new RADICL customer works with after contract signature. You will own the entire onboarding lifecycle — from the initial kickoff call through go-live — ensuring every customer is fully integrated, trained, and positioned for long-term security success on the RADICL platform. You will work cross-functionally with Sales, Product, and the SOC to deliver a repeatable, high-quality experience that accelerates time-to-value.

If the above excites you, RADICL Defense is seeking high performing, motivated individuals to join our mission. As an early member, you will work closely alongside an experienced founding team and realize the life-changing experience of building a company. You will work with the latest technologies in software, cybersecurity, and cloud and will have a significant impact on the formation of our platform and offering.

About You
You enjoy fast-paced environments, bring a positive attitude, and excel at getting things done.  You enjoy being part of a high performing team and are also able to self-direct and self-start.  You consider yourself to be top tier talent and are eager to help others raise their game.  You enjoy working with customers, are an excellent communicator, and able to engage and interact with people of various backgrounds and skill levels.  You want your work to have meaning, to be important.  You want to be part of creating something great.
As a RADICL Onboarding Specialist, you will:

• Customer Kickoff & Project Management

•    Host and facilitate new customer kickoff calls, establishing project scope, timelines, stakeholder roles, and success criteria.

•    Build and manage onboarding project plans, tracking milestones and onboarding tasks

•    Serve as the primary point of contact for customers during the onboarding phase, proactively communicating status, risks, and next steps.

•    Provision infrastructure and user accounts across various platforms

•    Hands-on configuration of platform integrations to support service activation

• Integration Configuration

•    Configure and validate bidirectional integrations between the RADICL platform and Microsoft 365 (commercial, GCC, and GCC-High tenants), including Azure AD / Entra ID, Exchange Online, SharePoint, and Microsoft Defender.

•    Configure and validate EDR integrations (e.g., CrowdStrike, SentinelOne, Microsoft Defender for Endpoint, Carbon Black)

•    Configure LMS integrations to support automated security awareness and phishing simulation workflows

• Log Collection & Data Pipeline Setup

•    Deploy and configure log collection agents

•    Configure and validate log collection from customer environments, including syslog, API-based ingestion, and agent-based forwarding.

• Platform Training & Enablement

•    Deliver live and recorded RADICL platform training sessions tailored to each customer's role mix (e.g., IT administrators, security analysts, compliance officers, executives).

•    Develop and maintain onboarding training materials, quick-start guides, and video walkthroughs in collaboration with the Customer Success team.

•    Assess end-user readiness and close knowledge gaps before transitioning customers to steady-state Customer Success management.

•    Gather and synthesize customer feedback on onboarding experience, feeding insights back to Product for platform and process improvements.

Your skillset/experience should include:

• Required

•    Experience in a technical onboarding, implementation, or customer success engineering role, preferably within a cybersecurity or SaaS company.

•    Comfortable configuring and troubleshooting integrations with various tools

•    Familiarity with log collection methodologies including syslog, CEF/LEEF, REST API ingestion, and Windows Event Forwarding.

•    Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.

•    Strong project management skills and the ability to run multiple onboardings simultaneously without losing detail or momentum.

• Preferred

•    Experience working with Defense Industrial Base (DIB) customers or in CMMC/NIST 800-171 compliance contexts.

•    Familiarity with EDR and SIEM platforms and their data ingestion pipelines.

•    Experience with LMS and/or Phishing Simulation platforms

•    Background in a SOC, security operations, or incident response role — you understand what analysts need to be effective.

About the Workplace
At RADICL, we prioritize our culture and believe the strongest teams are built through daily, side-by-side collaboration and experiential sharing. We also value individual freedom and flexibility. For this reason, we have a hybrid work model. As a team, we are in office M/W/Th with work-from-home on Tuesdays and Fridays. For remote positions, periodic travel to Boulder will be expected to participate in company events and meaningful side-by-side collaboration opportunities.

RADICL offices are in downtown Boulder, Colorado with easy-to-access employee parking provided by the company. We offer comprehensive, competitive benefits including health, dental, and vision as well as 401K and a responsible PTO plan.

We encourage motivated, talented, mission-oriented, and fun people to apply. Let’s do this!