Office Coordinator

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties.  With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

Position: Office Coordinator

Location: Aspen, CO

A Cost-of-Living Adjustment (COLA) applies to onsite positions only based on applicable FTE. Telehealth/Remote employees are not eligible.

• Hourly employees working in Aspen receive a COLA of $3.88 per hour.

Benefits offered to Full-Time Employees:

• Medical
• Dental
• Vision
• Paid time off accrual and generous leave policy
• 403(b) benefits with 6% company match

Position qualifications:  Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, Healthcare Administration, or a related field required.  Current Colorado Driver License with acceptable driving record required.
Minimum of two (2) years of experience in behavioral health, healthcare, care coordination, case management, or medical office administration preferred. Knowledge of Medicaid, Medicare, and commercial insurance processes, as well as integrated behavioral healthcare, is preferred. Familiarity with community resources throughout the Roaring Fork Valley and bilingual proficiency in English and Spanish are preferred.

Job purpose: The Office Coordinator / Behavioral Health Care Coordinator serves as the operational and care coordination hub for the Aspen Outpatient Office. This position is responsible for ensuring efficient clinic operations while providing person-centered behavioral health care coordination that promotes timely access to services, continuity of care, and positive client outcomes. Working collaboratively with the Open Access Team, outpatient clinicians, psychiatric providers, community partners, and administrative support departments, this position facilitates seamless transitions from initial assessment through ongoing outpatient treatment. The role combines administrative leadership with direct client support to reduce barriers to care, improve client engagement, and promote recovery through coordinated, trauma-informed, and culturally responsive services. This position serves as a key ambassador for Health Solutions West by fostering a welcoming environment, strengthening interdisciplinary collaboration, supporting efficient clinic operations, and ensuring clients experience a smooth and compassionate journey throughout the continuum of outpatient behavioral healthcare.
 

Knowledge, Skill & Ability (include materials and equipment directly used):

• Demonstrates commitment to person-centered, trauma-informed, recovery-oriented care.
• Knowledge of behavioral health systems, community resources, and care coordination principles.
• Excellent customer service skills with the ability to create a welcoming, respectful environment for clients, families, and community partners.
• Ability to communicate professionally and effectively with diverse populations and multidisciplinary team members.
• Excellent organizational and time management skills with strong attention to detail.
• Demonstrates critical thinking and sound professional judgment.
• Maintains confidentiality in accordance with HIPAA, 42 CFR Part 2, organizational policies, and applicable federal and state regulations.
• Ability to establish collaborative relationships with providers, referral sources, hospitals, schools, human services agencies, law enforcement, and community partners.
• Demonstrated ability to work independently while collaborating effectively within a multidisciplinary healthcare environment. 
• Proficiency with Electronic Health Records (EHR) and scheduling systems.
• Ability to adapt to changing priorities while maintaining professionalism and accountability.
• Commitment to Health Solutions West's mission, values, and Extreme Ownership culture.
• Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.
• Ability to organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Ability to maintain regular and reliable attendance.
• Working knowledge of Windows-based computer applications to include Microsoft Teams, Microsoft Word, Microsoft, Excel, Microsoft Outlook and Internet access.
• Ability to operate standard office equipment including calculator, copy machine, fax and multi-line telephone.

Working Conditions/Physical Demands:

Work is performed primarily within an outpatient behavioral health clinic.  Frequent interaction with clients experiencing behavioral health and substance use challenges.  Frequent sitting, standing, walking, bending, reaching, and computer use throughout the workday.  Ability to occasionally lift and move up to twenty-five (25) pounds.  Occasional travel throughout the service area to coordinate client services or attend meetings.  Ability to safely respond to behavioral health crisis situations using approved de-escalation techniques.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must already be authorized to work in the US; sponsorships not available.