North Carolina Senior Project Manager / Operations Lead - Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

The North Carolina Senior Project Manager is responsible for orchestrating all activities for the North Carolina Medicaid PBM account implementation and projects throughout the life of the business. This includes activities that support both the MES Project in addition to PBM Operations and Maintenance. This role coordinates multi-vendor incident, change, release management. Interfaces with all technology deployments as the lead. Develops and manages all related project plans and schedules. This will include multiple complex projects, working in concert with leadership, business, IT and other project stakeholders to meet the overall project goals in terms of scope, quality, budget, issue/risk management and schedule. The Senior Project Manager will provide strong technical experience to the approach of driving out effective planning and management of workstreams. The role will understand and contribute to the growth and maturity of the Project Management Practice by helping to define service offerings and sustainment plans while also advocating for the project management discipline and driving that rigor throughout the entire Prime organization.

Responsibilities

• Manage multiple complex medium sized or one large project, working closely with internal and external stakeholders to ensure superior customer and client experience
• Adhere to the project management discipline and standards in accordance with the Prime Project Lifecycle methodology, with the responsibility to complete all Project Management (PM) - related artifacts (i.e. work breakdown structures, integrated project plans, issue/risk logs, project financials, status reports, meeting minutes and change logs), including preparing and presenting materials for Executive Review
• Manage project through the entire lifecycle using multiple methodologies (i.e. release, Waterfall, Agile): Initiation, Planning, Execution and Closure, applying risk/issue management or change control in terms of scope, schedule, cost and quality
• Interface with critical stakeholders (i.e., governance, business and IT leadership, distributors, vendors and clients) to ensure superior customer and client experience; provide leadership to discover, diagnose and address business and technical issues/risks to facilitate and help drive business and technical resources towards resolutions or mitigation plans to ensure adherence to project scope, schedule and budget
• Analyze and establish service quality baselines; monitor, report, and communicate trending of service quality to leadership and key stakeholders
• Resolve internal and external team conflict to ensure alignment to the project objectives and adherence to project schedule and budget
• Serve as a project management domain mentor to Project Managers and Associate Project Managers and support the PM Practice development and continuous improvement efforts
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Business, Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; HS Diploma or GED is required
• 5 years of work experience in project management
• 10 years of experience manager a similar project of equal or greater scope.

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Strong organizational change management skills, flexibility and collaborative spirit with proven conflict resolution and arbitration experience
• Proven ability to lead, counsel, influence and find win-win compromise solutions and motivate diverse project teams to achieve stated results through the interpretation of facts, practices and policies
• Ability to independently drive decisions and think creatively; demonstrated effectiveness at conflict management and consensus building on organizational changes and implementations
• Ability to manage meetings with Senior/Executive leadership by facilitating, leading and driving discussions
• Team player, comfortable with fast-paced, changing environment and ambiguity

Preferred Qualifications

• Project Management Professional (PMP) certification
• Agile Certified Practitioner
• Pharmacy Benefit Management (PBM) or healthcare industry experience
• Knowledge of multiple software development methodologies

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.  

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.