NetSuite Project Manager

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 
Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

The NetSuite Project Manager (PM) is responsible for the successful planning, coordination, and delivery of NetSuite implementations for Net at Work clients. This role centers around client excellence—building trusted partnerships, maintaining high satisfaction levels, and driving long-term value.
The PM works directly with clients to clarify business requirements, propose scalable solutions, and ensure smooth implementation. They serve as the key liaison between clients and internal teams, leveraging strong communication, leadership, and problem-solving skills. The PM also supports the sales team by contributing to project scoping and helping to expand client relationships through ongoing service opportunities. 

Job Responsibilities

Client Relationship Management & Client Excellence 

• Act as the primary point of contact and trusted advisor for clients throughout the project lifecycle.  
• Build and maintain strong, long-term relationships with client stakeholders to ensure satisfaction and foster ongoing engagement.
• Proactively manage client communications, providing strategic updates and anticipating needs to drive a positive experience.  

• Collaborate cross-functionally to align project execution with client goals, ensuring outcomes meet or exceed expectations.  

• Ensure a smooth transition to post-implementation support, maintaining continuity and client confidence.  

• Identify and surface opportunities for additional services or solutions that support client success and contribute to account growth. 

Project Planning & Initiation 

• Develop comprehensive project plans outlining timelines, milestones, budgets, deliverables, and resource requirements.  

• Lead team onboarding activities to ensure alignment and readiness for successful project execution.  

• Distribute pre-kickoff materials and onboarding documentation to set clear project engagement expectations.  

• Facilitate internal and client-facing kickoff meetings to establish shared goals, roles, and success criteria. 

Project Execution & Coordination 

• Lead project execution in alignment with defined scope, timelines, and budgets.  

• Assign and coordinate tasks across cross-functional teams to ensure timely and high-quality delivery.  

• Review and approve project time entries to ensure accuracy and compliance.  

• Oversee project financials, including revenue recognition and budget tracking.  

• Facilitate the discovery, scoping, development, and delivery of change requests.  

• Monitor project progress and proactively adjust plans to meet client expectations.  

• Track key milestones and timelines, reallocating resources and adjusting workflows as needed.  

• Manage third-party project deliverables and follow up to ensure timely closure. 

Client & Stakeholder Communication 

• Serve as the primary liaison for all internal and external project stakeholders, ensuring clear and consistent communication throughout the project lifecycle.  

• Lead regular project status meetings, tailoring cadence and format to project size and complexity.  

• Distribute weekly status summaries, meeting recaps, and recordings, and maintain organized documentation within the designated project folder.  

• Keep project plans, timelines, and budgets up to date, proactively communicating changes and impacts to stakeholders.  

• Provide timely and strategic updates to clients and executive leadership to ensure alignment and transparency. 
   

Issue Management & Risk Mitigation 

• Identify, assess, and address issues that may impact project scope, timeline, or deliverables.  

• Monitor open issues to ensure timely resolution and maintain project momentum.  

• Lead issue resolution efforts, collaborating with internal teams and stakeholders to keep projects on track.  

• Proactively escalate risks and implement mitigation strategies to minimize disruption and ensure successful outcomes. 
   

Project Closure & Transition 

• Ensure all project deliverables are completed to defined quality standards and client expectations.  

• Lead project closure meetings and coordinate seamless transitions to post-implementation support teams.  

• Document lessons learned and contribute insights to continuous improvement initiatives and best practices. 
   

Process Improvement & Strategic Input 

• Provide strategic recommendations to enhance administrative and operational processes that support project delivery and client success.  

• Contribute to process analysis, redesign initiatives, and organizational effectiveness efforts to drive continuous improvement and scalability.  

Job Requirements

• Minimum of 4 years of progressive experience leading information systems development or implementation projects, with a strong emphasis on ERP systems designed to optimize financial operations and performance.  

• Proven success managing end-to-end ERP projects for NetSuite.  Experience with Sage Intacct or Acumatica is a plus. 

• Demonstrated ability to deliver projects on time, within budget, and in scope, supported by a strong project management foundation.  

• Solid understanding of ERP concepts; experience in the construction or nonprofit sectors is a plus.  

• Proven track record of achieving business objectives and meeting key performance metrics. 

• Bachelor’s degree required. 

• PMP Certification strongly preferred. 

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $90,000 to $112,500.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until January 16, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.