GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
The MSL Support & Clinician Engagement role is designed to expand the effectiveness and reach of the Medical Science Liaison (MSL) team. This role provides frontline clinical workflow and medical affairs support to external clinicians while supporting intake and triage of clinical inquiries and routing complex or high‑value scientific engagements to Medical Science Liaisons (MSLs).
This position plays a critical role in proactive follow‑up on early test orders, management and triage of inbound medical inquiries, and coordination of connections between clinicians and aligned MSLs. By absorbing routine and repeatable work, this role enables MSLs to operate at the top of their scope and remain focused on high impact scientific exchange, strategy, and thought leadership.
Job Responsibilities
Clinician Support & Onboarding
- Serves as a point of contact for inbound clinician communications directed to the MSL team as needed.
- Delivers proactive onboarding support for new ordering clinicians.
- Tracks early ordering behavior and identify opportunities for education, clarification, or escalation.
- Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL.
MSL Enablement & Scientific Triage
- Triages requests for test result discussions and scientific consults to the appropriate MSL.
- Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed.
- Supports follow up clinician interaction after MSL engagements as appropriate.
- Occasional travel to conferences, as needed.
Operational & Communication Support
- Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses.
- Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.
- Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement.
- Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials.
People Manager
- No
Education, Experience, and Skills
Required
- Bachelor’s degree in genetics, biology, healthcare, life sciences, or related fields.
- Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians.
- High level of organization, attention to detail, and comfort managing multiple concurrent requests.
- Ability to work independently in a remote environment while collaborating closely with a national team.
- Proficiency in Microsoft Office 365 and comfort level with learning new systems and tools.
- Willing to travel 25% as needed.
Preferred
- Background or experience in genetic counseling assistance, clinical genetics, laboratory medicine, or medical affairs.
- Familiarity with genetic testing concepts, rare disease workflows, or pediatric care.
- Demonstrated interest in a career path toward Medical Science Liaison or other Medical Affairs roles.
Certificates, Licenses, Registrations
- None
Physical Demands
- Sedentary role requiring prolonged computer use, virtual meetings, and electronic communication.
Work Environment
- Work is primarily performed in a remote office setting.
Acknowledgements
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
#LI-REMOTE
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
GeneDx is a place where people from all backgrounds can make an impact.
All privacy policy information can be found here.
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