As a Remote Training Support Specialist, you will assist adult learners with their MSHA training by managing registrations, providing tech support, and monitoring virtual classes.
Are you a detail-oriented customer service professional with a knack for technology? Join HSI as a Remote Training Support Specialist (MSHA Moderator) and play a critical role in supporting our virtual MSHA training programs. In this role, you’ll be the behind-the-scenes hero helping adult learners successfully attend and complete mandatory safety courses from the comfort of their homes.
This temporary role is ideal for someone who enjoys remote work, thrives in a structured environment, and is confident troubleshooting basic tech issues with calm and compassion.
- Start Date: July 2025
- End Date: December 2025
- Type: Temporary
What you will do:
As part of our virtual training support team, you’ll work closely with the MSHA Instructor to ensure every training session runs smoothly—from registration to final sign-off.
Key Responsibilities:
- Register and enroll students in MSHA Part 48 New Miner and Refresher courses
- Communicate clearly with students via email regarding login instructions and expectations
- Conduct pre-training tech checks to ensure students’ devices are ready for virtual participation
- Monitor live virtual classrooms (Adobe Connect) and provide real-time support to students and instructors
- Troubleshoot basic tech issues (e.g., webcam, audio, connectivity, login issues)
- Track attendance, participation, and student conduct during training
- Document and escalate technical or participation issues when needed
- Collaborate with the internal MSHA team to improve workflows and enhance learner experience
Work Schedule:
- This is a full-time, Monday–Friday position with rotating weekly shifts based on course assignments. All times are listed in Pacific Time (PT).
- You must be available to work either of the following shifts:
- New Miner Course:
🕠 5:30 AM – 2:30 PM (includes a 1-hour lunch) - Annual Refresher Course:
🕕 6:15 AM – 3:30 PM (includes a 1-hour lunch) - Schedule will be communicated in advance, and flexibility to work both shifts is required.
You’re a service-first professional who brings positivity, tech-savviness, and calmness under pressure to every customer interaction.
- 2+ years of experience in remote customer service or administrative support roles
- Strong computer skills with the ability to learn new platforms quickly
- Experience using Microsoft Outlook, Excel, and virtual platforms (e.g., Adobe Connect, Zoom, or similar)
- Associate degree preferred but not required
- Reliable high-speed internet and a quiet workspace
- Gain valuable experience with a respected training and compliance provider
- Work remotely with a supportive team
- Help individuals meet critical safety training requirements
- Temporary, flexible contract role to take you through the end of 2025
Top Skills
Adobe Connect
Excel
Microsoft Outlook
Zoom
Similar Jobs
Big Data • Cloud • Internet of Things • Productivity • Software • Business Intelligence • Infrastructure as a Service (IaaS)
As a Technical Account Manager, you will serve as the primary contact for customers, providing technical leadership, guidance, and support, while advocating for customers' needs and promoting best practices.
Top Skills:
Active DirectoryAWSAzureCifsConfluenceEsxGCPJIRALdapLinuxNfsSalesforceSmb
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Senior Client Services Manager oversees client relationships in programmatic advertising, ensuring campaign success and account growth while coordinating with internal teams and preparing performance analyses.
Top Skills:
ExcelMS OfficePowerPoint
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Account Escalation Manager will lead customer engagement during escalations, develop action plans, and ensure cross-functional collaboration for customer satisfaction.
Top Skills:
Ai ToolsExcelPowerPointProject Management ToolsSaas PlatformsWord
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
