Microsoft Copilot Enablement & Training Specialist

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Presidio is seeking a Microsoft Copilot Enablement & Training Specialist to join the National Digital Workspace Team. This is a customer-facing training role focused on helping end users get real, practical value out of Copilot for Microsoft 365 and the broader Microsoft Office suite. The right candidate enjoys being in front of an audience, can explain technical concepts in plain language, and is excited to stay on the leading edge of AI productivity tools.

In this role, you'll deliver end-user training that shows customers how to use Copilot for Microsoft 365 productively in their day-to-day work, drafting, summarizing, analyzing, and collaborating, and how it integrates across Word, Excel, PowerPoint, Outlook, and Teams. The focus is on adoption and enablement: meeting users where they are and helping them build confidence with AI-assisted work. Training is delivered both remotely and, on occasion, on-site at customer locations, so some travel is expected.

You'll also be expected to continuously deepen your own expertise across a growing set of AI productivity tools, including Microsoft Copilot, Copilot for Microsoft 365, Copilot Studio, Microsoft Cowork, Claude Cowork, and Google Gemini, so you can speak to them credibly and help customers understand how these tools fit into their workflows.

This is a great fit for someone early in their career who is personable, articulate, and comfortable presenting to groups of varying technical skill. Strong communication skills and an easygoing, approachable presence are essential.

Responsibilities Include: 

• Deliver engaging, customer-facing training sessions on Copilot for Microsoft 365 and its use within the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)
• Teach end users practical, role-relevant ways to use Copilot to improve productivity in their daily work
• Train customers on the purpose and use of personal agents in Microsoft Copilot for Microsoft 365, including how individuals can create and apply agents to streamline their own workflows
• Develop and refine training materials, demos, and quick-reference guides that make AI tools approachable for non-technical audiences
• Build and maintain working familiarity with Microsoft Copilot, Copilot for Microsoft 365, Copilot Studio, Microsoft Cowork, Claude Cowork, and Google Gemini, and be able to speak to their capabilities and appropriate use cases
• Field and answer end-user questions during and after training, adapting explanations to different skill levels
• Gather feedback from sessions to continuously improve content and delivery
• Stay current on new features and updates across the Microsoft Copilot ecosystem and other AI productivity tools
• Collaborate with internal delivery and solutions teams to align training with customer needs
• Travel occasionally to customer sites to deliver in-person training and enablement
• Other duties as assigned

Required Skills and Professional Experience:

• Bachelor's degree or equivalent experience and/or military experience
• 2+ years of experience in a customer-facing, training, enablement, or end-user support role (technology environment preferred)
• Working familiarity with Microsoft 365 and the Office suite (Word, Excel, PowerPoint, Outlook, Teams)
• Genuine interest in AI productivity tools and a willingness to continuously learn new platforms
• Comfortable and relaxed presenting to live audiences of varying technical skill
• Excellent verbal communication skills—articulate, clear, and able to explain technical concepts in everyday language
• Approachable, easygoing demeanor with strong interpersonal skills
• Good organizational skills and attention to detail
• Willingness and ability to travel occasionally to customer sites as needed
• Must be a US Citizen
• Ability to obtain Government Security Clearance

Preferred Skills and Professional Experience:

• Hands-on experience with Copilot for Microsoft 365 or similar AI assistants (e.g., Claude, Gemini)
• Experience creating training content, demos, or how-to materials
• Familiarity with personal agents in Copilot for Microsoft 365 and/or building lightweight agents in Copilot Studio
• Background in adult learning, instructional design, or technical training
• Comfortable working in a fast-paced, evolving environment as AI tools and features change frequently

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

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