Media Operations Specialist

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Media Operations Specialist is a critical individual contributor within NBCUniversal's Media Operations organization, responsible for ensuring the accurate, timely, and reliable fulfillment of media content across NBCUniversal's distribution platforms. This role supports the end-to-end digital supply chain, including quality control, troubleshooting, workflow execution, and cross-functional coordination, while upholding operational reliability, technical accuracy, and service-level commitments.
The Media Operations Specialist serves as both a hands-on operator and a subject-matter resource, acting as an escalation point for complex issues and supporting continuous improvement through SOP development, training, and workflow optimization.
Basic Requirements:

• Execute day-to-day media operations workflows including quality control, and distribution for NBCUniversal content across broadcast, digital, and international platforms.
• Perform thorough technical and content QC on digital media assets to ensure compliance with internal and external delivery specifications.
• Validate encoded and transcoded files across multiple formats, codecs, and delivery profiles with a high expectation of accuracy and zero-defect output.
• Support inbound and outbound asset workflows, ensuring assets are sourced, prepared, and delivered on time.
• Serve as an escalation point for technicians and operations staff for complex workflow, system, or asset-related issues.
• Troubleshoot media prep, QC, and delivery issues in real time, following defined escalation and communication protocols.
• Document issues, root causes, and resolutions, partnering with Supervisors, Engineering, Product, and Support teams to implement long-term fixes.
• Workflow, SOPs & Continuous Improvement
• Assist with the creation, maintenance, and publication of Standard Operating Procedures (SOPs) to ensure operational consistency and reliability.
• Support testing, rollout, and implementation of new systems, tools, workflows, and process enhancements.
• Identify opportunities to improve efficiency, reliability, and quality across media operations workflows.
• Support team training initiatives, including onboarding, workflow updates, and cross-training across media operations functions.
• Assist Supervisors with maintaining training documentation and training matrices.
• Partner closely with Program Operations, Technical Operations, QC, and other internal stakeholders to ensure successful asset fulfillment.
• Perform additional duties as assigned.

Qualifications
Qualifications:

• 2+ years of experience in media operations, broadcast operations, post-production, media prep, or digital content fulfillment.
• 1+ year of experience on Non-linear editing/QC tools (Adobe Premiere, Avid, Iris QC Pro).
• Prior experience working with digital media file types -QuickTime, MXF, MPEG, Mp4 etc
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).
• Strong written and verbal communication skills with the ability to clearly document and escalate issues.
• Experience working with media asset management, QC, and workflow systems.
• Experience performing technical quality control of video and audio content.
• Experience supporting 24/7 or high-availability media operations environments.
• Prior experience assisting with SOP creation or operational training.
• Strong problem-solving skills and ability to adapt quickly.
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Demonstrated attention to detail and commitment to operational accuracy.
• Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $80,000.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].