Manager, Software Engineering Management - ITAM

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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About the Team: 

As the Manager of Software Engineering, you will lead the Software Asset Management (SAM) team within IT Asset Management (ITAM) supporting a product that helps enterprise organizations manage software licenses, optimize costs, and stay compliant at scale. This hands-on leadership role will set technical direction, driving execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences. You will oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support.  

About the Role: 

As a Manager, Software Engineering Management, you will set technical direction and serve as a thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters. You will lead a team as a people manager, investing in their growth deliberately, raising the performance bar with intention rather than simply maintaining it, and consistently creating space for innovation alongside a fast-moving technical growth.  

What you get to do in this role:   

• Manage product development activities and oversee end-to-end engineering deliverables. 
• Manage and build a team of engineers by identifying individual strengths, providing career development, and proactively elevating engineers. 
• Work with product management, design, support, quality, and other dev teams to create high-quality solutions. 
• Manage daily activities  and lead monthly release cycles with product management, providing technical feedback to maintain delivery velocity, ensuring engineering excellence and code quality.. 
• Drive continuous improvement and innovation initiatives by identifying proof-of concept opportunities, integrating AI-enabled engineering workflows, including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services. 
• Solve ambiguous problems and fast-changing priorities by providing clear direction to the team by fostering collaboration and applying structured decision-making. 
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering and quality team. 
• Partner with cross-functional teams and stakeholders to align priorities, communicate issues, and utilize best practices. 
• Partner with the India engineering team to coordinate across time zones, deliver continuous 24X7 product support, and maintain alignment between US and India-based engineering workflows.  
• Evaluate technical feasibility of product requirements, contribute to design discussions, and support the team by leading demos and providing hands-on guidance. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices. 
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. 
• 5+ years of experience as a technical lead for technical teams 
• Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products. 
• Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar). 
• Experience with open source tools, automation frameworks, and agile development environments. 
• Proven ability to design and implement effective testing strategies, including automation and performance testing. 
• Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams. 
• Experience in managing cross-functional teams with combined engineering and quality responsibilities. 

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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