Jobs at ServiceNow

Lead enterprise AI transformation engagements: advise C-suite, define AI strategy and target operating models, design end-to-end architectures (ServiceNow AI stack, RAG, knowledge graphs), define data catalog and metadata strategies, embed AI governance and responsible AI, drive adoption and change management, and develop repeatable practice IP and thought leadership.

Ensure the success of top customers by developing relationships, driving product value, ensuring satisfaction, and collaborating across departments.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.