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As the Global Vice President - Creator Workflow Solution Sales/GTM at ServiceNow, you will drive growth, scale, and consistency across the Go-To-Market organization. Your responsibilities include developing global GTM strategies, leading a team of professionals, and influencing the Global Creator Workflow Solution Sales.
Seeking IT Operations Management (ITOM) specialists with expertise in hands-on IT Datacenter technologies, DevOps, and enterprise architecture initiatives for service modeling and discovery on the ServiceNow platform. Responsibilities include creating and contributing to sales campaigns, maintaining ITOM showcase, driving programs for solution demonstration, and aligning with product management and engineering teams.
This role is for an Executive Assistant at ServiceNow, supporting the Global VP, Strategic Customers & the VP, Hyperscaler Sales. Responsibilities include calendar and meeting management, travel arrangements, expense management, onboarding support, help desk support, and project work as needed.
The Customer Success Manager at ServiceNow advocates for customers, oversees a customer portfolio, ensures customer success and product adoption, resolves client issues, and fosters strong customer relationships. Requires 3+ years of customer service experience, familiarity with digital transformation, and collaborative work skills.
Seeking an experienced professional to join the Customer Service and Support (CSS) organization as a Service Owner. Responsibilities include determining and socializing initiatives' impact on CSS teams, advocating for CSS team needs and goals, managing flow of information and services, and representing CSS in cross-functional programs and initiatives.
Collaborate with Cloud Capacity Engineering leadership to develop and execute robust programs and portfolios, create capacity plans to meet customer demands, drive organizational change, engage with stakeholders, and monitor effectiveness of solutions.
Define and build a modern app developer experience for the ServiceNow platform, create high-quality, scalable code, collaborate with product owners, mentor colleagues, and contribute to new products and features.
Senior Business Operations Manager at ServiceNow responsible for driving strategy, planning, and budgeting for the Global Business Operations Team. Will lead cross-functional programs, support business initiatives, and collaborate with various teams to drive operational excellence and growth.
Manage and exceed Support KPI's, lead technical team, oversee Change Management, resolve customer escalations, drive incident management success, represent the company effectively, manage operations outages, evaluate processes for improvement, and uphold company values.
The Senior Operations Manager for New Product Introduction (NPI) and GTM Readiness is responsible for executing on readiness strategy for cross-functional, strategic product launches and accelerating GTM success. They drive the execution plan for the NPI GTM strategy, coordinate across sales roles, and deliver quality sales assets to accelerate sales and customer outcomes.
Lead a team to manage and exceed Support KPIs, Technical Support Metrics, and customer satisfaction. Drive continuous improvements in support processes and customer experiences. Manage high-impact customer escalations and major operations outages. Provide leadership to ensure the team upholds the company's vision and values.
ServiceNow is looking for a Senior Support Account Manager to join their team. The role involves providing support account management services and working with customers to ensure satisfaction. The company offers competitive salary, career progression opportunities, and various well-being and support programs for employees and their families.
Build, run, and test AI agents, collaborate with researchers and engineering teams, lead technical discussions, and develop applications leveraging AI capabilities.
Build innovative solutions for features using AI agent frameworks, LLMs, and the ServiceNow platform. Collaborate with researchers and engineering teams to introduce game-changing AI features.
The Senior Manager, Solution Consulting in Healthcare is responsible for ensuring Solution Consultants demonstrate relevance to customers, develop team members, manage recruiting pipeline, work with sales managers, assign resources, develop training curriculums, evaluate team members, and manage day-to-day activities.
ServiceNow is seeking a Lead Development Representative to qualify leads, profile prospects, and collaborate with the sales team to identify opportunities. Responsibilities include following up on leads, managing inbound leads, participating in demand generation campaigns, and researching target accounts for prospecting activities. The role requires a creative mindset, basic understanding of Cloud computing and SaaS offerings, and occasional travel for training or meetings.
Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes. Work with product owners to understand requirements, design, implement, and deliver high-quality products. Contribute to new products and features and mentor colleagues.
Resolve technical cases created by customers seeking help with the ServiceNow software and platform. Provide excellent customer support through various communication channels. Diagnose issues using diagnostic tools and collaborate with other teams for complex cases. Offer input for process and product improvements across business units.
The Senior Director of Sales, Strategic System Integrators is a leadership role responsible for leading the sales team focused on selling the ServiceNow platform to Strategic System Integrators. Key outcomes include building a high-performing team, driving revenue growth, and creating strategic deals to improve business growth. Core responsibilities involve defining team vision, developing and executing sales plans, and growing the sales team.
Lead a team of Data Scientists and Machine Learning Engineers to create AI models that drive ServiceNow's growth. Define strategy, implement AI use cases, solicit requirements, build predictive models, and teach business teams.
