The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About the roleLet's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
SMB Manager, AMER (East Coast based)
The SMB Manager will act as a trusted sales leader in AMER, based on the East Coast, responsible for driving revenue growth, building a market-leading presence in North America, and shaping the overall strategy. The Manager will act on key market opportunities and collaborate closely with marketing and customer success to scale the business effectively.
✅ Your mission, should you choose to accept it:
Revenue Growth & Sales Leadership
- Lead and mentor the sales team, ensuring alignment with company objectives and repeatable, predictable revenue growth.
- Oversee and manage the day-to-day operations of the SMB sales team and your territory.
- Own and drive the revenue target, developing and executing sales strategies to achieve and exceed goals.
AI-Powered Selling
- Set the standard for how the team uses AI day to day: account research and pre-call prep, drafting personalised outbound, summarising calls, and surfacing next-best-actions, so reps spend more time selling and less time on admin.
- Use AI-assisted pipeline and forecasting tools to pressure-test deal health, spot risk early, and make weekly forecasts more accurate, not just faster.
- Coach reps to use conversation intelligence (call recording and analysis) to self-review and improve, and use those insights to make your 1:1s and deal reviews sharper.
- Embed responsible, on-brand AI use into the team's playbook, knowing where AI adds genuine leverage and where the human relationship has to lead.
- Partner with RevOps and Enablement to test, adopt, and scale new AI tooling, feeding back what works so it becomes part of the repeatable motion.
Customer Focus
- Monthly travel as needed across your East Coast territory and to customers and prospects further afield.
- Represent Mews at industry events and conferences.
- Meet with customers and prospects alongside your team.
🤝 You'll be a great fit if you bring a few of the below with you
- Experience leading full-cycle SMB sales teams, building outbound pipeline, and converting inbound demand into revenue..
- Deep regional expertise and a strong presence in the US market, with established networks across the East Coast.
- AI fluency in a sales context: comfortable using AI for prospecting, research, personalised outreach, call summaries, and pipeline analysis, with a clear point of view on where it adds value and how to roll it out to a team without losing the human touch.
- A strong commitment to process, consistently upholding SLAs and CRM best practices.
- Strategic thinking and cross-functional collaboration skills, with the ability to turn go-to-market strategy into action.
- A customer-first mindset and a leadership style rooted in motivation, accountability, and advocacy.
- Hospitality or hotel tech experience is required.
Pay Transparency at Mews
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
Commissions are in addition to the advertised salary range and are determined based on employee performance.
Our success is powered by our incredible people, supported by benefits that help them thrive.
Global benefitsNo matter where you’re based, you’ll enjoy:
- Unlimited paid holiday (yes, really)
- Participation in our company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
- An annual Learning budget of €300 (and more for high performers) to support your development
- Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
- A work from anywhere policy with flexibility to work abroad for a few weeks each year
- Relocation options, available after one year
- Flexible, hybrid working options
- A home office setup budget to make your workspace your own and a monthly work-from-home allowance
- Claude tokens, so you can automate workflows and build smarter, more efficient ways of working
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
Life at MewsWe’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
- High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
- Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
- We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
- AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
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