The Manager, Product will serve as the primary product leader for Thrivent’s new Digital Bank Experience (DBX) team. This role is responsible for shaping and executing the long-term vision for integrating Thrivent’s banking services into the broader Thrivent.com and mobile app ecosystem. Initially, the Mgr, Product will lead development of the strategy and roadmap for building out the front-end digital banking experience, collaborating closely with engineering, design, and business partners. Then the team will begin to deliver banking experiences within the overall Thrivent digital ecosystem. As the team grows, this leader will oversee and develop a group of product owners and practitioners, fostering a culture of curiosity, creative problem-solving, and continuous improvement.
Supporting the DBX team, the Mgr, Product is accountable for driving product discovery, effective delivery of enhancements, and successful adoption of digital banking solutions by users. This role partners across disciplines and stakeholders to align priorities and develop innovative solutions that optimize the end-user experience. The Mgr, Product is expected to inspire and build trust within cross-functional teams, championing Thrivent’s values and pushing the status quo to achieve meaningful outcomes for both the organization and its clients.
Ideal candidates will bring deep experience in product management (preferably within digital consumer banking or diversified financial services) and demonstrate a track record of leading teams, coaching talent, and delivering impactful product outcomes. While prior people management experience is a plus, candidates who show strong leadership potential and alignment with Thrivent’s mission are encouraged to apply. This role is critical to Thrivent’s strategy to deliver best-in-class digital banking experiences and drive long-term organizational value.
DUTIES & RESPONSIBILITIES:
Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions.
Consistently and iteratively ensures that business strategies are being executed through product roadmaps.
Leads team collaboration to manage and prioritize product roadmap and releases across multiple products.
Collaborates to resolve conflicts in a constructive manner when they arise.
Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective.
Identifies and tracks performance metrics both evergreen key performance indicators to monitor the overall health of the product and objectives to focus efforts on making specific, measurable improvements to experiences that drive positive outcomes.
Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements.
Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value.
Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer.
Engages with customers and users on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions.
Collaborates across product teams to develop and roll out operational plans.
Researches and identifies industry best practices and trends to increase effectiveness.
Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management.
Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
QUALIFICATIONS & SKILLS:
Required:
Bachelor's degree or equivalent work experience.
10+ years relevant business experience, including in product manager role, product owner role or similar.
Understand fundamentals of iterative development, software development process and procedures.
Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design.
High-level of organization and attention to detail.
Passion and understanding of new technology and trends.
Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills.
Preferred:
Certified Product Manager or similar certification.
May have prior supervisory experience.
Strong ability to effectively manage and resolve conflicting priorities.
Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements.
Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle.
Proven experience in leading and influencing cross-functional teams.
Demonstrated experience with user interface design and best practices for usability.
Experience working in large, complex organizational initiatives.
Advanced skills in MS Office Suite with particular emphasis on Excel and Powerpoint.
Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
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