Manager, Marketplace Implementation

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

The Manager of Marketplace Implementation plays a key role within our Marketplace Services organization. This individual is responsible for leading the Marketplace Implementation team and overseeing the successful onboarding and launch of enterprise clients across supported eCommerce marketplaces.

This role will manage people, processes, and implementation performance while ensuring clients receive a consistent, high-quality onboarding experience.

The Manager will work closely with Marketplace leadership and cross-functional teams to manage client priorities, resolve escalations, improve onboarding processes, and ensure contractual service levels and implementation timelines are achieved. Strong marketplace knowledge, people leadership, operational management, and client relationship skills are essential for success in this role.

What You'll Do:

• Lead, coach, and develop Marketplace Implementation Managers, fostering team growth, accountability, operational excellence, and client success.
• Oversee the end-to-end Marketplace onboarding and implementation process, ensuring enterprise clients are launched successfully and within established timelines and SLAs.
• Manage team capacity and implementation assignments based on client complexity, team expertise, workload, and business priorities.
• Serve as a primary escalation point for all complex client onboarding, implementation, and platform-related issues.
• Monitor implementation performance, client deadlines, onboarding volume, and SLA attainment to proactively identify risks and address potential delays.
• Partner with Marketplace leadership, Sales Engineers, Sales to communicate implementation performance, capacity constraints, client risks, and opportunities for operational improvement.
• Develop, maintain, and continuously improve Marketplace onboarding processes, documentation, best practices, and standard operating procedures.
• Analyze trends across client requests, implementation challenges, and escalations to identify root causes and implement scalable solutions.
• Identify platform or technical issues impacting client implementations and partner with Product, Engineering, Support, and other stakeholders to drive resolution.
• Collaborate with Customer Success and other client-facing teams to ensure alignment throughout the client onboarding journey and provide a seamless transition following implementation.
• Lead team enablement and training for new marketplace integrations, platform capabilities, processes, and marketplace requirements.
• Manage onboarding and training for new team members, ensuring consistent knowledge, expectations, and readiness to support enterprise clients.
• Maintain strong knowledge of Feedonomics, FeedAMP, marketplace integrations, product feeds, and major eCommerce marketplace requirements.
• Provide ongoing feedback to Marketplace leadership regarding team needs, tooling, training, process improvements, and opportunities to increase operational efficiency.
• Oversee team performance against contractual service delivery expectations and Marketplace implementation KPIs.

Who You Are:

• 5+ years of experience in marketplace implementation, marketplace feed management, eCommerce operations, account management, or a related discipline.
• 3+ years of direct people leadership, team leadership, or demonstrated experience coaching and developing employees.
• Experience managing enterprise client onboarding, implementations, and escalations.
• Hands-on experience with major U.S. eCommerce marketplaces and their onboarding, catalog, product feed, and integration requirements.
• Strong understanding of product data feeds, marketplace integrations, and eCommerce operations.
• Experience managing team capacity, client deadlines, SLAs, and multiple concurrent implementations.
• Demonstrated ability to identify operational trends, solve complex problems, and implement scalable process improvements.
• Strong cross-functional collaboration skills with experience partnering with client-facing, technical, product, and operational teams.
• Excellent written and verbal communication skills with the ability to communicate effectively with clients, team members, and senior leadership.
• Strong client-centric mindset with demonstrated ability to balance client needs, team capacity, and business priorities.
• Experience with Feedonomics and/or FeedAMP preferred.
• Excel, HTML, SQL, API, or related technical experience preferred.
• BA/BS degree in STEM or equivalent work experience.

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Pay Transparency Range: $62,166.00 - $105,135.00

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

To protect our candidates and company from fraudulent activity, our interview process includes a government ID and biometric verification via Persona, our trusted identity verification provider. All information is collected and processed securely in accordance with applicable privacy laws.

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.