Manager, Enterprise Client Services

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

StackAdapt is hiring a Manager of Client Services (MCS) for the Enterprise revenue organization. Reporting to the Director of Enterprise Client Services, the Manager of Enterprise Client Services will lead a world-class team of Account Managers, with the goal of upholding our reputation of delivering industry-leading customer service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to drive increased investment and come up with unique solutions that ensure client satisfaction. 

StackAdapt is a remote first company, however we are prioritizing candidates geographically located in Pacific, Mountain or Central time zones. 

What you'll be doing:

• Leading a team of AMs, the MCS will ensure that all members of the team understand the objectives of the company and work together to achieve them.
• Take a proactive approach working with Brands, Agencies, and Holding Companies in planning and scaling the business to achieve high growth plans and optimal performance.
• Tracking, monitoring and evaluating quarterly revenue targets given to each AM on the team where account retention and growth are the main objectives. 
• Coach the AMs to make strategic plans to achieve objectives, and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high-potential accounts.
• Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
• Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education. 
• Hire new AMs and contribute to the development of training materials to help onboard new team members.
• Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues.
• Prioritize the development of each direct report by collaboratively creating and implementing individualized growth plans that focus on skill enhancement, career progression, and personal development.
• Act as a main point of contact for your portfolio of accounts.
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
• Travel as necessary.

What you'll bring to the table:

• Extensive media experience and programmatic knowledge
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• Experience working with enterprise level customers across both brands and agencies
• 3+ years of experience managing a team
• Willingness to lead from the front, with a proven ability to inspire and energize teams
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions
• Foster a culture of trust, transparency, collaboration, and accountability
• 5+ years of experience in account management, planning, and execution in the programmatic space
• Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
• Detail and process-oriented thinker with superior organizational and time management skills
• Proven success in managing client relationships and assisting in growing revenue
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
• Strong interpersonal, verbal and written communication skills
• Familiarity with the latest digital advertising trends and ideas
• Huge bonus if you've used StackAdapt!