Manager, Enterprise Applications

$90000 - $110,000 / year
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
Make an impact and love what you do! Vertafore builds software for the insurance industry and continues to transform how work gets done across the business.
We are currently searching for a leader to manage the quality assurance and operational administration team and functions within Enterprise Applications. In addition, this leader is expected to build executive relationships and serve as a project manager for key strategic projects for the business.
This position oversees and participates in three functions:

• The testing process for Enterprise Applications owned and managed solutions (primarily Salesforce and NetSuite), including strategy, release readiness, and user acceptance testing coordination that support Agile delivery.

• Key admin tasks including provisioning activities for multiple applications and ongoing operational activities owned by the EA team.

• Project management for key strategic initiatives, including scope, timeline, dependency, risk, status, and stakeholder management across business and technology teams.

You will manage quality assurance and EA admin resources, influence many others, and provide leadership within the Enterprise Applications team. We expect you to bring strong leadership fundamentals, executive presence, sound judgment, and the ability to communicate effectively with senior leaders while also coaching a team through execution details and change.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:

• Bring high energy, effectiveness at managing relationships up, down, and across the organization, and ability to roll up your sleeves to get the job done.

• Own project management for key strategic initiatives, including scope clarification, timeline development, dependency tracking, risk management, and status communication.

• Create testing, quality, and automation strategies in alignment with organizational goals and business priorities.

• Support the team in identifying and improving test automation solutions, including practical uses of AI that can increase efficiency and confidence in the QA process.

• Work collaboratively with development and QA resources to identify test cases and processes best suited for automation and continuous improvement.

• Assist teams with identifying and evaluating the impact of major changes to existing applications, integrations, and business processes.

• Gain knowledge of application onboarding and offboarding processes and an understanding of system access across EA systems. Ensure timely completion of related activities.

• Gain or possess an understanding of key operational reports and processes owned by EA and ensure timely completion of related activities.

• Mitigate risk, make sound recommendations, and escalate to leadership as appropriate.

• Develop and increase team performance and collaboration across the organization.

• Create a motivating, accountable, and rewarding environment for the team and the organization.

• Attract, build, and retain highly engaged and capable resources for the team as necessary.

• Manage the team to ensure assigned tasks are completed accurately and on time.

• Provide oversight and feedback during the full software development life cycle, from analysis and design to testing, documentation, delivery, and maintenance.

• Carry out supervisory responsibilities such as interviewing, hiring, training, planning, assigning work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

• Develop other team members through coaching, delegation, and growth opportunities.

• Work with all areas of the business, including UAT coordination across key stakeholders and executive-ready communication on priorities, risks, and recommendations.

• Other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to adapt and willingness to learn new technologies, business processes, and operating models.

• Familiarity with Salesforce or NetSuite required.

• Knowledge of lead to cash processes a plus.

• Knowledge of accounting and financial processes a plus.

• Working understanding of how to test integrations and assess impacts across connected systems.

• Proficiency in QA methodologies, software testing principles, verification and validation techniques, and test management.

• Ability to complete planning activities to support Agile delivery and manage the team to ensure execution.

• Working knowledge automation concepts using AI tools a plus.

• Basic understanding of AI-enabled productivity or testing use cases, with curiosity and desire to learn.

• Skills to communicate effectively cross-functionally across various teams, organizations, and internal stakeholders.

• Self-motivated and excellent problem solver.

• Driven to improve personally and professionally and to raise the bar for the team.

• Ability to mentor and inspire others and build capability over time.

• Have a cooperative, collaborative, open, and flexible mindset.

• Excellent interpersonal, written, and verbal communication skills, including the ability to interact effectively with internal users, managers, and executives.

Qualifications:

• Bachelor's degree or commensurate work experience.

• Professional experience leading quality assurance, enterprise applications, business systems, or related technology work.

• Strong written and verbal communication skills and ability to interact professionally with technical, business, and leadership audiences.

• Experience with Salesforce or NetSuite required.

• Testing automation experience preferred; hands-on AI or test automation experience is not required but basic understanding and desire to learn are important.

Additional Requirements and Details:

• Travel required up to 10% of the time.

• Located and working from an office location.

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.