Manager, ENT Implementation

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role: 

As Manager of Implementation, you will lead a team responsible for delivering successful onboarding and deployment of Motive hardware and software for new customers in the Enterprise space. You will oversee the execution of implementation projects, ensuring customers achieve timely go-lives, strong adoption, and high satisfaction.

In this role, you will focus on operational excellence, team performance, and customer outcomes, while partnering closely with Sales, Product, and Customer Success to support scalable and consistent onboarding experiences.

What You’ll Do

• Manage and support a team of Implementation Consultants, providing coaching, guidance, and performance feedback.
• Oversee onboarding project execution for assigned customer accounts, ensuring milestones such as Kickoff, Go-Live, and training are completed successfully.
• Track and manage team-level KPIs (e.g., time-to-go-live, CSAT, onboarding completion) and take action to improve results.
• Ensure projects remain on schedule, within scope, and aligned to customer expectations.
• Identify risks and roadblocks within implementations and partner with internal teams to resolve issues.
• Collaborate with Sales, Product, and Customer Success to support smooth handoffs and consistent customer experiences.
• Contribute feedback and insights from implementations to help improve processes, tooling, and product readiness.
• Support continuous improvement initiatives within the Implementation organization.
  

• 3+ years of experience in a customer-facing B2B role (SaaS, logistics, fleet management, or similar preferred).
• 1–2 years of people management or team-lead experience.
• Experience managing or supporting customer onboarding, implementations, or project delivery.
• Strong project management, organizational, and problem-solving skills.
• Ability to coach and develop team members while balancing customer delivery.
• Clear, confident communication skills with customers and internal stakeholders.
  
• Experience using CRM and project management tools.
• BA/BS degree or equivalent practical experience preferred.
  

This role is designed as a foundational management position with potential for increased scope and responsibilities over time. This role reports to the Senior Manager of Implementation.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.