Manager, Digital Insights & Analytics

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role leads a team of UXR and analytics professionals who deliver quantitative and qualitative insights to improve ecommerce performance, customer experience, and conversion outcomes. It manages the development and delivery of analysis, reporting, and data-driven recommendations using statistical and data science techniques. The role emphasizes cultivating a culture of analytical rigor, continuous improvement, and effective storytelling that helps teams make better decisions. Success is measured by the quality and impact of insights provided, timely resource allocation, and the ability to influence cross-functional leadership and commercial strategy. The work directly supports business leaders in optimizing customer experiences and advancing organizational goals through data-informed strategies.

Job Responsibilities:

• Lead the delivery of ecommerce analytics, reporting, dashboards, and self-service views that monitor customer behavior, funnel performance, conversion rate, and other key ecommerce KPIs.
• Lead, coach, and develop a team across UXR and analytics; serve as a hands-on player-coach to improve analytical rigor, research quality, prioritization, and storytelling.
• Own the measurement and reporting strategy for the conversion rate optimization program, including post-test analysis, readout quality, interpretation of results, and actionable recommendations.
• Collaborate with cross-functional teams to provide insights, analysis, and recommendations that optimize digital experiences and improve business outcomes.

• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Data Analysis, Data Science, Decision Science or related field (Preferred)
• 4-7 years Solving analytical problems using quantitative approaches, Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
• 4-7 years of experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Preferred)
• 4-7 years of experience supporting ecommerce, digital product, marketing analytics, CRO, and/or customer behavior analysis. 
• 2+ years of experience managing a team of analytics or finance professionals (Preferred)

• Telecommunication experience (Preferred)

Knowledge, Skills and Abilities:

• A/B Testing Methodology & Analysis (Required)
• Advanced Analytics ( Required)
• Analytical Thinking (Required)
• Business Acumen (Required)
• Coaching (Required)
• Digital Analytics : Experience using platforms such as Amplitude, ContentSquare, Adobe Analytics or similar tools  (Required)
• Dashboard Development (Required)
• Data Analysis (Required)
• Data Storytelling (Required)
• Executive Presence (Required)
• Financial Modeling (Required)
• People Management (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $99,700 - $179,800

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ359576¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.