Manager, Comcast Business Internal Tools

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Manager, CB Tools (Internal) is responsible for diving engagement and user experience associated with company owned and managed tools. Manager is a change champion, working closely with Division and Region counterparts to design and execute programs paying off our tool investments and objectives. Primary responsibilities include but are not limited to: Owing and executing programs aimed at driving user onboarding and adoption, advising and supporting migration plans and programs, and mitigating barriers to adoption, usage and effectiveness. This is a highly collaborative position that requires end user engagement, project and initiative ownership and management, and business acumen.

Job Description

Core Responsibilities

• Influence and execute programs that drive onboarding and adoption of in-house, company owned CB tools.  Examples of in-house tools include but are not limited to Orion Sales, Orion SQO, Knock, and Mobile360.
• Steward the delivery of new tools introductions and/or feature enhancements to existing tools.
• Role requires owning and managing complex programs and initiatives through implementation.
• Partner with HQ and Ops teams to understand and support migration efforts.
• Role requires ability to translate “what” and “why it matters” into “how” and “why now” insights and value propositions that resonate with other stake holders and end users.
• Work cross-functionally to ensure understanding and alignment across HQ, Division and Region stakeholders and decision makers.
• Utilize data and leverage feedback to bring forth creative, “game changing” ideas that will continuously evolve the ecosystem.
• Understand barriers to engagement, and work with Marketing, Channel Strategy, Channel Effectiveness, Ops and Sales teams to identify and lead programs that drive greater adoption.
• Work with functional leaders to identify, promote and introduce programs that drive improved performance.
• Identify and engage in process optimization efforts as required.
• Recommend Key Performance Indicators and drive alignment on performance scorecard.
• Prioritize efforts and engagements that result in high user engagement and experience, and that ultimately delivers CB goal attainment.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaboration, Process Procedures, Project Management

Compensation

Primary Location Pay Range: $106,418.40 - $159,627.60

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.