Manager, Business Process Systems

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING: 

• Bonus Incentives 

• Paid Certifications 

• Tuition Reimbursement 

• Comprehensive Benefits 

• Career Advancement 

• This position starts at $69,400. Final compensation based on experience.  

Under the direction of the Director, the Manager of Business Process Systems will play an essential role in the maintenance and optimization of operational performance by leveraging internal systems and automation opportunities. The primary responsibility of this role is to maintain and optimize systems within the revenue cycle through ownership as well as a leveraged partnership with IT and automation.

They will serve an essential role in the process optimization of revenue cycle operations by partnering with operations for best practices. The primary responsibility of this role is to be an operations manager for best practice implementation and operations, leading a team in the support of centralized support functions. The position will play an essential role in the optimization of operational performance by leveraging internal systems to increase operational efficiencies. This position will interface regularly with operations leaders, providing enhanced communication and visibility.

Job Competencies: 

Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”.
Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering July 03, 2025 Version: 2 on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. 
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. 
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. 

• Partner with IT/automation as well as operational leadership to maintain, recommend/optimize systems that are leveraged by the central revenue cycle leadership as well as recommendations/optimizations for enhancements or new system suggestions.
• Coordinate with COE, IT, Automation, and revenue cycle leaders to determine automation and bot opportunities and create a process for prioritization, build, and deployment.
• Develop strategies or infrastructure level recommendations surrounding improving processes, efficiency, and practices of EIQ or other internal systems.
• Monitor EIQ system changes to ensure pilots and deploys are handled effectively with a focus on mitigating risk to the business.
• Collaborate with IT on continuously improving the process of managing system changes from the point of requirement to full deploy.
• Drive continuous improvement of team analytics by ensuring that any system changes that may impact reporting are identified and managed.
• Support creation of SOPs, tip sheets, design of technical training, and development of professional curriculum as it relates to systems.
• Stay current with rapidly changing technology and business processes to support organizational growth and optimization.
• Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems.
• Prepare and present quality reports of review findings and recommendations to operations leadership teams for review and approval.
• Identify and document operational, compliance, and quality risks and make recommendations to mitigate risks.
• Develop a thorough understanding of business processes in scope for assigned reviews and document the processes.

Work Experience:

• 5 to 7 years of similar job experience
• 3 to 5 years of people leadership experience

Minimum Education: 

• Bachelors Degree or Equivalent Experience, Computer Science preferred

Required Certifications: 

• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire 

#LI-LS1
#LI-REMOTE
 

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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