Manager, Account Executives - REMOTE (anywhere in the US)

Manager, Account Executives - Remote (anywhere in the US)

As the Manager, Account Executives, you will lead and oversee the day-to-day performance of a fully remote, top-of-funnel Account Executive (AE) team. Using data, metrics, mentorship, and candid feedback, your goal is to drive consistent achievement of the company plan for lead and loan applications while delivering an exceptional experience for customers and partners.

You will serve as the primary point of support for your team, partnering closely with management to communicate team performance, identify challenges and opportunities, and implement new processes that improve results. This role requires a hands-on leader who can balance coaching, accountability, and execution in a fast-paced environment.

What You’ll Do:

Team Leadership, Coaching & Development

• Lead, mentor, and inspire a team of Account Executives—including newly trained AEs—to achieve company goals for leads and applications
• Provide clear direction, coaching, and accountability through weekly 1:1s, pipeline reviews, and both positive and developmental performance feedback
• Serve as the primary point of support and escalation for Account Executives, stepping in directly across channels as needed
• Foster confidence, engagement, and accountability so AEs feel equipped to support customers, partners, and internal stakeholders
• Define, implement, and continuously improve AE training processes, best practices, and standardized ramping programs
• Ensure adherence to Knock policies, procedures, and team expectations
• Build and maintain strong subject matter expertise across the team on Knock’s products, value proposition, and workflows

Forecasting, Metrics & Accountability

• Monitor and manage key performance metrics daily, weekly, and monthly to ensure SLAs, conversion targets, and goals are consistently met through all channels
• Conduct weekly pipeline and forecast reviews with every AE to:
• Measure performance against minimum expectations
• Evaluate pipeline health
• Identify variances versus forecast and define clear action plans to “get to the pin”
• Hold AEs accountable to commitments, activities, and outcomes
• Drive pattern recognition across the team to identify what is working, what is not, and how to replicate success
• Track and analyze recurring issues and trends; partner with leadership to identify gaps and develop scalable solutions
• Drive conversion of leads from customers and agents

Product & Partner Expertise

• Leverage your deep knowledge of Knock products to support AEs in growing B2B2C partnerships and converting prospects to leads and leads to applications
• Educate the team to confidently engage lenders, real estate agents, and borrowers on how the Knock Bridge Loan works and the value proposition
• Answer and resolve lender, agent, and borrower questions; overcome objections and/or route issues to the appropriate internal partners
• Troubleshoot and provide technical assistance, communicating clearly internally and following up with clients as needed
• Manage all communication channels in alignment with established SLAs while consistently delivering a high-quality, positive customer experience

Cross-Functional Collaboration & Process Improvement

• Act as the primary liaison between the AE team and other Sales, Operations, and cross-functional partners to drive organizational alignment.
• Proactively identify and implement improvement opportunities, including serving as Business Owner for product-driven solutions.
• Support hiring, training, and managing of new Account Executives in partnership with leadership and People teams.
• Participate in or lead ad hoc projects and other duties as assigned.

What You’ll Bring:

• Leadership: A team player and natural leader who is passionate about developing, mentoring, and coaching others.
• Highly organized with the ability to manage multiple priorities and projects simultaneously.
• Strong written and verbal communication skills, with the ability to communicate effectively both internally and externally with clients and agents.
• Real estate or mortgage industry experience is strongly preferred.
• Adaptability and sound judgment, with the ability to balance business needs and individual team needs.
• Resourcefulness, decisiveness, and accountability, with a strong sense of ownership over the customer experience.
• Outstanding work ethic with a proven ability to perform under pressure, meet deadlines, and successfully manage multiple priorities at once.
• Commitment to maintaining clear, consistent communication with your team and leadership.
• A belief in creating diverse, equitable, and inclusive practices that align with Knock’s values of impact, learning, putting people first, openness, and courage.
• Proven success working 100% remote with a distributed, national team.
• Education: High school diploma or equivalent experience
• Experience:
  • Minimum of 5 years of relevant customer service, sales, or customer success experience
  • Minimum of 2 years in a lead or manager role.

We encourage you to apply even if you don’t meet every listed qualification. We value potential, growth mindset, and diverse experiences.

🖥️ Physical Requirements

• Set up and constantly operate a computer.
• Communicate and exchange accurate information to others via telephone or internet video applications.
• Must be able to travel, including overnight travel at least 4 times per year 
• Must be able to lift, carry and push up to 20 lbs.

💵 Compensation and Benefits

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated.  Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position is: $120,000.00 - $150,000.00 USD. This role is also eligible for a monthly bonus based on achievement of plan metrics.

This job posting will expire on December 26, 2025.