Local Search Coordinator

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Rio SEO is looking for a Local Search Coordinator to join our team. This is a key role in how Rio SEO provides local search management services, from the initial implementation of a customer’s location data to ongoing maintenance of how a customer’s data appears on the web. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.
This role requires support during PST working hours. If you are open to working US hours (5:00 PM to 2:00 AM CET) and want to be part of a fast-moving, innovative team, we’d love to talk to you!
Duties & Responsibilities:

• Improve ranking and brand visibility by employing local SEO tactics
• Work alongside Account Manager to accomplish local initiatives
• Onboard and configure new clients within our platform
• A large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely manner
• Address your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issue
• Work with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients’ data is correct and visible
• Proactively detect data issues, research, and resolve
• Must be able to manage and prioritize multiple accounts and projects simultaneously

Qualifications:

• 1-year customer service experience
• Ability to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlines
• Ability to work independently and in a team-oriented environment
• Excellent prioritization and time management skills
• Excellent written and verbal communication skills
• Computer savvy, MS Excel proficiency preferred
• Data Entry: 1 year, bonus for advanced Excel skills
• Customer Service: 1 year
• Time Management: 1 year
• SEO: 1 year, bonus for Local Search or Local SEO

Minimum Education:
High school graduate or equivalent required.BA/BS degree preferred

The expected base salary for this position ranges from $45,000 - $50,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/