The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About the roleLet's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
At Mews, we’re building the future of hospitality. As we scale, our Legal & Compliance function needs to become faster, smarter and more effective without becoming more bureaucratic. We’re hiring a Senior Legal Operations & AI Enablement Lead to help make that happen.
This is not a standard legal ops coordinator role. We’re looking for someone with the judgement, technical curiosity and delivery strength to modernise workflows, improve tooling, introduce high-quality AI-enabled ways of working and act as a force multiplier for a lean legal team.
You’ll combine legal operations depth with strong legal tech and process design instincts. You’ll help shape a more scalable, data-driven operating model for Legal & Compliance, while improving service delivery, knowledge systems and the way work flows across the function.
✅ Your mission, should you choose to accept it:
- Redesign legal workflows, intake, triage, prioritisation and routing so the team can operate more effectively at scale.
- Own and improve legal tooling, knowledge systems, document workflows and self-service enablement across the function.
- Evaluate, implement or optimise CLM and related legal tech, including AI, billing and orchestration tools, to improve speed, consistency and visibility.
- Identify and implement practical AI use cases across legal work, including drafting support, knowledge access, contract workflows, intake, reporting and process design.
- Partner with the Chief Legal Officer and legal pillar leads on how work should be structured and where it should sit across lawyers, contracts managers, AI-enabled workflows and outside counsel.
- Build dashboards, reporting and planning rhythms for legal demand, service levels, spend, risk areas and team priorities.
- Own budgets and forecasting for the function, and sharpen outside counsel administration, invoice handling and spend optimisation.
- Create scalable templates, playbooks, training materials and working norms for the wider business.
- Lead or support transformation projects across Legal, Compliance, Product, Procurement, People and Commercial teams.
- Bring order, pace and measurable execution to special projects owned by the CLO organisation.
🤝️ You’ll be a great fit if you bring a few of the below with you:
- Strong experience in legal operations, legal transformation, legal programme management or a comparable enablement role in a tech, SaaS or fintech environment.
- A clear track record of implementing better tooling, workflows and service models rather than simply administering what already exists.
- Strong legal tech capability, with evidence of evaluating, implementing or scaling tools that changed how work gets done.
- Meaningful experience with CLM implementation, optimisation or ownership, ideally in a scaling in-house environment.
- Experience designing or improving processes that work across multiple jurisdictions and stakeholder groups.
- Hands-on experience applying AI to workflow design, knowledge management, documentation, reporting or service delivery.
- Strong judgement on where automation helps, where human review remains critical and how to build safe adoption habits.
- A practical, builder-style mindset with high ownership and a bias to execution.
- Strong stakeholder skills and the ability to work effectively with lawyers, operators, finance partners and technical teams.
- Comfort in ambiguous, under-structured environments where priorities need to be shaped, not just received.
Attorney training is helpful, but not essential. What matters most is a strong record of building better legal systems, tooling and ways of working.
We’d be especially excited by candidates who have experience in tech-forward or AI-forward in-house environments, particularly where legal ops helped shape the operating model. Experience in fintech, payments or similarly regulated environments would also be valuable.
Location A = USA
Location B = UK
To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
Our success is powered by our incredible people, supported by benefits that help them thrive.
Global benefitsNo matter where you’re based, you’ll enjoy:
- Unlimited paid holiday (yes, really)
- Participation in our company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
- An annual Learning budget of €300 (and more for high performers) to support your development
- Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
- A work from anywhere policy with flexibility to work abroad for a few weeks each year
- Relocation options, available after one year
- Flexible, hybrid working options
- A home office setup budget to make your workspace your own and a monthly work-from-home allowance
- Claude tokens, so you can automate workflows and build smarter, more efficient ways of working
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
Life at MewsWe’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
- High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
- Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
- We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
- AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
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