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The Leave of Absence Case Manager oversees case management for employee leaves and workplace accommodations, ensuring compliance, coordination, and documentation.
The Leave of Absence (LOA) Case Manager provides end-to-end case management for employee leave and workplace accommodation matters. This role ensures consistent intake, timeline management, stakeholder coordination, and documentation practices across LOA and ADA interactive process workflows. The LOA Case Manager serves as a central point of contact to support employees and leaders, identify risk or compliance concerns early, and escalate to appropriate HR partners (Employee Relations, Legal, Benefits, Workers' Compensation, Payroll, etc.) when needed.
This position is ideal for an HR professional who is highly organized, detail-oriented, and comfortable managing sensitive matters with discretion while balancing service delivery, compliance, and employee experience.
ResponsibilitiesManage end-to-end LOA and accommodation cases, including intake, documentation, timeline tracking, and resolution. Coordinate and document the ADA interactive process, including meetings, accommodation options explored, and final outcomes. Partner with leaders to ensure clear, consistent documentation of interactive process efforts, business considerations, and return-to-work expectations. Conduct case research and support fact-finding activities for matters involving leave, accommodations, attendance, and return-to-work issues. Compile case documentation, timelines, and supporting materials to inform investigations and employment-related decision-making. Partner with Legal, and business leaders to support employment determinations related to:
Failure to return from leave
Unauthorized or unapproved LOA
Exhaustion of leave entitlements
Permanent or indefinite work restrictions Identify and assess risk indicators across cases (e.g., policy non-compliance, inconsistent documentation, interactive process breakdowns) and escalate appropriately. Proactively support risk mitigation by ensuring compliant processes, thorough documentation, and alignment with company policy and applicable laws. Serve as the central coordinator across stakeholders (leaders, employees, HR, Benefits, Payroll, Workers’ Compensation, and vendors) to ensure timely, consistent case progression. Maintain high-quality, confidential case records and track key metrics to support audit readiness, reporting, and continuous improvement. Qualifications
- 2+ w/Bachelor’s degree
- Experience partnering with third-party leave administrators and/or Workers’ Compensation programs.
- Experience supporting complex casework involving overlapping HR disciplines (leave + performance + policy + risk).
- Experience working in environments undergoing change (process modernization, transformation, or operational improvements).
- Proficiency with HR systems and case/ticketing tools (any platform) and strong documentation discipline.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
If You Are A Current Employee Click Here To Apply
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