Learning Services Technical Marketing Manager

Job Description

Agilent CrossLab Learning Services is seeking a Technical Product Manager to own and drive technical product requirements for our Learning Services platforms, including Agilent University LMS and any future platforms needed for the program. In this role, you will collaborate closely with product management to translate customer learning needs into technical solutions, ensuring functional product objectives are met. This role is pivotal in bridging technical constraints and business objectives, identifying feature opportunities, and supporting product management in innovating new product or process development.

Key Responsibilities

• Own technical product requirements for Learning Services platforms, collaborating with IT & Product Managers to deliver customer-centric solutions.

• Translate technical constraints to Product Managers and help identify alternative solutions to technical roadblocks.

• Identify product feature opportunities based on platform capabilities and customer needs.

• Gather and prioritize product and customer requirements, translating them into clear technical specifications and user stories.

• Support product management in validating the viability of new products or processes during product workshop sessions.

• Partner with Agilent University Operations Manager on LMS system performance and enhancement releases.

• Serve as the technical expert for the product, answering questions and resolving issues as needed

• Provide learner data to cross-functional teams to drive orders, consumption, Customer Success, and improved customer experience.

Qualifications

• Bachelor’s or Master’s Degree or equivalent.

• 8+ years of relevant experience related to learning management platforms.

• Deep understanding of Learning Service product design and trends, including geographic-specific needs.

• Strong understanding of software architecture, APIs, databases, and cloud platforms used in learning service platforms.

• Proven ability to translate business requirements into technical solutions

• Proficiency in tools like SQL and Excel for analyzing product usage and performance.

• Ability to write clear specifications, user stories, and product requirements for engineering teams.

• Advanced problem-solving and critical thinking skills.

• Track record of successful completion of projects and project management.

• Strong communication and interpersonal skills, with the ability to work effectively across teams.

• Excellent written and verbal communication skills.

• High proficiency in Microsoft Office Suite, Visio and data analytics platforms such as QLIK.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 11, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $116,800.00 - $195,275.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & Support