Learning & Operations Support Specialist lll

Work Schedule

Environmental Conditions

Job Description

The Managed Services Learning and Operations Support Specialist is responsible for supporting learning and operational enablement across a high-volume, multi-role service environment. This role combines training program ownership, content and documentation governance, and operational support to ensure employees are equipped to deliver consistent, high-quality customer experiences. The Specialist partners closely with cross-functional stakeholders to drive continuous improvement in training effectiveness, process execution, and knowledge management, while supporting key operational systems and communication channels.

How you will make an impact:

You will enable learning and operational excellence across our Managed Services organization.

What you will do:

Training Program Ownership & Enablement

• Execute and continuously improve role-specific new hire training programs within the Managed Services organization
• Partner with hiring managers and cross-functional stakeholders weekly to ensure training plans are effectively developed, executed, and continuously improved to meet customer expectations
• Lead structured monthly reviews to ensure training documentation alignment and compliance
• Own training outcomes, including tracking and improving key metrics such as time-to-proficiency, learner readiness, and performance indicators

Instructional Design & Content Development

• Design and maintain training materials, job aids, and learning resources using standard authoring tools (e.g., Articulate, Brainshark, PowerPoint)
• Translate complex operational processes into clear, actionable training content

Content Governance & Knowledge Management

• Own content governance and lifecycle management across training and documentation repositories (e.g., Document Depot, SharePoint)
• Ensure strong version control, content accuracy, accessibility, and compliance with documentation standards
• Maintain documentation hygiene and support audit readiness

Learning Operations & Support

• Monitor and respond to inquiries through the Training Support Mailbox, ensuring timely and accurate resolution
• Support learning operations processes, systems, and tools (e.g., LMS, knowledge repositories)
• Collaborate across teams to ensure alignment between training, documentation, and operational processes

How you will get here:

Minimum Requirements

• HS Diploma or equivalent required.
• 2–5 years of experience in training, learning operations, process improvement, or content/documentation management
• Strong organizational and project management skills with the ability to manage multiple priorities
• Demonstrated ability to work independently and influence cross-functional stakeholders
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in service-based or customer-facing environments (e.g., customer support, healthcare, consulting, hospitality)
• Working knowledge of instructional design principles and adult learning theory
• Experience supporting PPI/continuous improvement initiatives or similar methodologies (Lean, Six Sigma, etc.)
• Proficiency with learning management systems (LMS), SharePoint, and content/documentation management tools
• Experience managing shared mailboxes or support channels in an operational environment

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards