Learning Experience Leader - Roadside Assistance Specialist (Travel required up to 80%)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader really do? 

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: 

• Set the standards and expectations through your conduct, work ethic, integrity, and character;

• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;

• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;

• Accomplish projects and motivate trainees through effective training;

• Continuously improve training programs and other learning opportunities across the organization;

• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;

• Act as the content expert, and maintain relevant training documents and training materials for training conducted;

• Develop and create effective induction programs;

• Monitor and review trainees’ progress through questionnaires and discuss with their managers;

• Audit trainees in field to ensure strict adherence to company policies

• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;

• Research and present new technologies and methodologies in workplace learning; and

• Ensure that all trainees adhere to the company’s Code of Conduct.

• The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist

What does a Roadside Assistance Specialist really do?

Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the “rescue expert” responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers’ rides. As a Roadside Assistance Specialist, you will:

• Maintain TaskUs’s high standard of safety, inside and outside of the vehicle; 

• Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a  willingness to constantly adjust to changes in the environment; 

• Be the deputy for technology by communicating courteously always with management, engineers, and the  public; 

• Provides assistance to stranded motorists;

• Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a  week; able to sit still for long periods; 

• Capable of responding quickly to changing and potentially high-pressure environments; 

• Work mostly individually but also in small groups of 2-10 people; 

• Monitor multiple software systems with constant focus; 

• Maintains cleanliness of vehicle;

• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations; Complete daily reports and document procedures and tests. 

• Interact with the members of the public and educate them on self-driving technology. 

• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. 

• Operate onboard data recording computers; 

• Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle’s operations. 

• Responsible for safely setting up driverless vehicles. 

• Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. 

• Apply safety procedures to any situation involving the rescue of a self-driving car. 

• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.  

• Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.

• Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized

• Coordinates with local law enforcement agencies, as needed

• Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs

• Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations

• Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws

• Other duties as required.

Requirements:

• Must be 21 years of age or older

• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or  applied sciences; 

• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working

  • Must have and maintain a valid state driver’s license

  • Valid driver's license with a clean driving record

• Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; 

• Proficient in Microsoft and Google applications

• A problem solver and critical thinker

• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job

• Can present and facilitate a class discussion

• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience

• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills

• Has excellent oral and written communication skills 

• Can work in a flexible schedule including weekends, holidays, and longer hours

• Expected to function as a teammate, supporting production when needed

• Up to 80% travel required, additionally must be based out of existing markets.

• Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas.

Physical Requirements:

• Able bodied individual that can stand and walk for long periods of time outdoors

• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders. 

• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

• Must be able to occasionally lift and/or move up to 45 pounds. 

• Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

• Most work is accomplished outdoors in a vehicle, or in a closed-course space with vehicles.

Nice to Have:

• At least 1 to 2 years of working experience in a related field (training or teaching experience

• Has strong leadership skills, with proficiency in handling groups

About Us:

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.