Lead QA

Job Description:

The Quality Assurance Lead is responsible for leading and executing testing activities across web-based software projects. This role combines leadership and hands-on testing, ensuring that high-quality solutions are delivered on time. The Lead will manage a small QA team, work with leadership to establish testing best practices, and work closely with stakeholders to drive continuous quality improvement.

• Lead the planning, execution, and monitoring of testing activities across assigned projects.
• Collaborate with product, engineering, and project management stakeholders to define test strategies, scope, and estimates.
• Perform manual testing and identify opportunities to incorporate automation where beneficial.
• Guide the adoption of automation tools and frameworks (e.g., Playwright, Cypress, Selenium) as appropriate.
• Maintain a clear and prioritized defect management process.
• Review, refine, and maintain test documentation, including test plans, cases, and reports.
• Analyze data, identify discrepancies, and recommend corrective actions.
• Provide reviews of test deliverables to ensure accuracy, completeness, and adherence to standards.
• Assign tasks, balance workloads, and oversee deliverables for a QA team of 5–7 engineers.
• Mentor, coach, and develop team members to build a high-performing QA team
• Facilitate knowledge-transfer sessions and promote continuous learning within the team.
• Represent QA in discussions on requirements, scope, timelines, and release readiness.

• 6+ years of professional experience in software testing, including at least 2 years in a lead or senior QA role.
• Strong understanding of the Software Testing Life Cycle (STLC) and testing methodologies (functional, regression, integration, exploratory, UAT).
• Hands-on experience with at least one platform type: Ecommerce (e.g., Salesforce Commerce Cloud, Shopify, Magento), Content Management Systems (CMS) (e.g., Adobe AEM, Contentful, Sitecore), or Order Management Systems (OMS) (e.g., Manhattan, IBM Sterling, Oracle OMS).
• Experience with Atlassian tools, including Jira (defect tracking) and Confluence (documentation).
• Exposure to test automation tools (Playwright, Cypress, Selenium, or similar); hands-on experience preferred but not required.
• Strong SQL and data validation skills.
• Experience preparing dashboards and communicating status reports to stakeholders.
• Demonstrated ability to take ownership of QA deliverables across the full software delivery cycle.
• Proven ability to mentor and manage a small team while contributing as an individual tester.
• Strong communication and negotiation skills with technical and non-technical stakeholders.

• Experience working in Agile or hybrid delivery environments.
• Familiarity with CI/CD pipelines and integrating QA processes into release workflows.
• Exposure to performance, load, or accessibility testing practices.
• Experience working in a consulting role

• Hands-on leader who balances management responsibilities with active contribution.
• Self-motivated, with a strong focus on quality and continuous improvement.
• Thrives in collaborative, fast-paced environments.
• Strong written and verbal communicator.
• Adaptable and able to prioritize effectively in dynamic settings.
• Builds strong, trust-based relationships across teams and functions.

The anticipated salary range for this position is ($78,000-$126,500). Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com 

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