Lead IT Administrator

We're looking for a proactive, knowledgeable Lead IT Administrator to support our growing team across both office and remote environments. In this role, you’ll ensure our technology runs smoothly, our systems stay secure, and our employees receive exceptional support—no matter where they work.

What You’ll Do

• Configure, deploy, and maintain laptops/workstations (Windows & macOS)

• Manage mobile devices and applications through MDM tools

• Install, update, and troubleshoot software, OS patches, drivers, and performance issues

• Support and maintain office hardware including printers and peripherals

• Provide hands-on assistance with hardware, software, authentication, and business apps

• Assist with remote/hybrid setups and ongoing tech support

• Resolve help desk tickets with an emphasis on speed, accuracy, and customer service

• Support widely used applications like Microsoft Office, Slack, Atlassian, and Adobe Creative Suite

• Research emerging tools and technologies to enhance IT processes

• Assist in maintaining cybersecurity controls (firewalls, endpoint protection, encryption, etc.)

What We’re Looking For

• Bachelor’s degree in IT, Computer Science, or equivalent experience

• 2+ years in an IT support or administrator role

• Strong experience with Windows 10/11, macOS, Microsoft 365, and productivity tools

• Experience with MDM/device management (JumpCloud a plus)

• Knowledge of hardware diagnostics/repair, networking basics, VPNs, switches, wireless APs

• Ability to support cabling, basic rack-mount tasks, and general IT infrastructure needs

• Excellent troubleshooting abilities and strong communication skills

• Highly organized with a knack for managing multiple priorities

Bonus Points For

• CompTIA A+, Network+, or similar certifications

• Experience with VMware or other virtualization platforms

• Exposure to AWS or GCP environments

• Apple Business Manager experience

• Advanced Microsoft 365 or identity management skills

If you’re a detail-oriented problem-solver who thrives on helping users and improving systems, we’d love to connect!

US-BASED ROLES ONLY - BENEFITS

• Fully covered Medical, Dental, and Vision coverage for employees

  • Cost share for dependents

• 401(K) plan with company match

• Fully covered STD/LTD

• Employee Assistance Program (EAP)

• Paid Maternity Leave

  • 12 weeks of paid parental leave for birthing parent

• Paid Paternity Leave

• Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.

• 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st

• On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.