Lead Designer – Digital UI/UX

Department:  Digital

Location:  Remote (Domestic USA)

*UA is unable to consider candidates who reside outside of the domestic United States.

As the Lead Designer – Digital UI/UX at Universal Audio, you will lead our user-centered design efforts across e-commerce and subscription-based products. In this pivotal role, you will be responsible for establishing and maintaining a high standard of design excellence, championing our design system, and driving design projects from concept to completion. You will collaborate closely with product, marketing, and engineering teams to optimize user flows, enhance conversion funnels, and shape the end-to-end customer journey.

Responsibilities:

• Define and champion a user-centered design philosophy across the organization.
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts.
• Optimize e-commerce and subscription funnels (landing pages, product pages, checkout, upsells) to drive conversion and revenue growth.
• Establish and implement KPIs related to user experience, such as log-ins, page views, retention rate, bounce rate, task success rate, and user error rate, to measure the effectiveness of design efforts.
• Collaborate closely with product management to define product requirements and translate them into user-centric design solutions.
• Partner closely with engineering teams to ensure the feasibility and effective implementation of design specifications.
• Work hand-in-hand with analytics and growth teams to leverage qualitative and quantitative data to inform design decisions.
• Align product UI/UX with our established brand identity, marketing and creative design systems in partnership with the Creative Director.
• Manage external design resources, including agencies, contractors, and vendors, to strategically expand output capacity as needed.
• Stay at the forefront of industry trends, best practices, and emerging tools in UX design to continuously elevate our design capabilities.

Qualifications:

• Proven ability to design clean, modern, and intuitive interfaces for both e-commerce and web/mobile applications.
• Solid understanding and practical experience in service design or customer journey mapping.
• Deep expertise in conversion rate optimization (CRO), user onboarding strategies, and customer retention techniques.
• Basic understanding of front-end technologies (HTML/CSS/JavaScript) to facilitate effective communication and hand-off to engineering teams.
• Excellent communication and presentation skills, with the ability to articulate design decisions clearly to cross-functional stakeholders
• Demonstrated experience with analytics platforms (e.g., Google Analytics, Heap) and A/B testing tools.
• Mastery of industry-standard design tools, including Adobe Creative Suite and Figma, coupled with superb typographic, design, and production skills.

Education/Experience:

• Bachelor's degree in Graphic Design, Interaction Design, or a related field; equivalent work experience will be considered.
• 10+ years of overall experience, with 5-7+ years of progressive experience in product, UI, and UX design, with a strong preference for backgrounds in e-commerce (especially Shopify) and/or SaaS subscription models.

UA Salary Range/Hourly Rate of Pay:  California Salary Range = $140,000 - $160,000

Base salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire.

UA offers competitive benefits:  Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc.

UA Mission:  We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.

UA Vision:  In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.

Universal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protected categories.