Lead Artificial Intelligence (AI) Enablement Operations Project Manager

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Join Ferguson's AI Center of Excellence (AI CoE) and play a critical role in advancing AI adoption across the organization! In this highly visible position, you'll lead the operational management of our AI use case portfolio, partnering closely with business leaders, business collaborators, multi-functional teams to help transform ideas into scalable, business-ready AI solutions. You will lead all aspects of the end-to-end management of the AI use case pipeline, guiding initiatives from intake and evaluation through governance, leadership review, prioritization, and execution tracking. Working across both AI CoE portfolio operations and AI Adoption & Enablement programs, you'll balance contending priorities, coordinate key participants, manage risks, and ensure initiatives continue moving forward efficiently and effectively.

While AI Enablement leadership sets the overall strategy, governance framework, adoption approach, and portfolio direction, this role owns the execution and operational success of those programs. You'll exercise significant independent judgment in evaluating use cases, structuring discovery and analysis, determining readiness for leadership review, resolving issues, managing customer engagement, and presenting decision-ready recommendations to leaders and executives.

This is a senior-level individual contributor opportunity for an experienced project manager who thrives in ambiguity, brings structure to complex initiatives, and enjoys influencing outcomes in a fast-paced, evolving environment. You'll have a high degree of autonomy and accountability while helping expand Ferguson’s artificial intelligence capabilities and accelerating business value through responsible AI adoption.

Location: This role is approved to be fully remote and can be based anywhere in the United States.

• Own and manage the end-to-end AI use case process, steering opportunities from intake and discovery through evaluation, governance review, leadership disposition, and backlog management.
• Assess incoming use cases for business value, feasibility, risk, and readiness, determining whether initiatives should advance, require further clarification, or be redirected.
• Lead discovery efforts with business customers to uncover requirements, address ambiguities, identify dependencies, and surface potential risks or gaps.
• Perform business systems analysis by documenting requirements, workflows, decision points, process dependencies, and exception handling, translating complex business needs into actionable recommendations.
• Identify and coordinate required security, privacy, compliance, and AI governance reviews, ensuring assessments are completed prior to leadership decision-making.
• Prepare decision-ready materials for leadership and governance forums, providing clear analysis, recommendations, and context to support informed prioritization decisions.
• Partner with AI Business Partners to evaluate and route use cases to the appropriate delivery path, including AI Studio, self-service solutions, vendor-supported offerings, or AI Council review.
• Maintain and manage the AI use case backlog, ensuring clear status tracking, prioritization rationale, and visibility for both active and deferred opportunities.

• Maintain authoritative portfolio visibility — use case records, lifecycle status, and action tracking — and independently identify and flag portfolio risks, stalled items, or inconsistencies for leadership attention.
• Prepare and independently draft briefing materials, intake packages, and portfolio summaries used in prioritization discussions and governance reviews, exercising judgment about what is material to the decision at hand.

• Manage the Adoption & Enablement ticket pipeline, including licensing requests, prioritization, resolution tracking, and customer concerns.
• Coordinate and support the execution of AI onboarding, training programs, workshops, and AI Ambassador Network initiatives, proactively addressing operational and engagement challenges.
• Partner with Function AI Leads, AI Business Partners, and Enablement leadership to drive alignment, communication, and successful program delivery.
• Analyze feedback and program outcomes to find opportunities for continuous improvement and increased AI adoption.

• Own the enterprise AI success story repository, including independent judgment on what qualifies as a credible, well-evidenced success story versus anecdotal input.
• Gather and validate business impact and outcome data, exercising discretion in how outcomes are characterized for leadership and enterprise audiences.

• Build strong working relationships with AI Business Partners, AI Ambassadors, Function AI Leads, and cross-functional participants to support successful AI initiative execution.
• Develop executive-ready communications, status reporting, and decision-support materials for AI CoE and Adoption & Enablement leadership.
• Proactively resolve operational issues, manage collaborator needs, and apply autonomous decision-making when determining appropriate paths for critical issues.

• Independently identify inefficiencies, process gaps, and scalability risks across AI Enablement operations, and bring forward evaluated recommendations rather than raw observations.
• Maintain visibility into risks, dependencies, and commitments across two active lanes, and exercise judgment on prioritization when demands compete.

• Own operational trackers, dashboards, and reporting views spanning both lanes; independently analyze intake, adoption, and participation data to surface trends and decision-relevant insight — not simply status updates.
• Identify reporting gaps and measurement blind spots and recommend how to close them.

• 5-8+ years of experience in project management, program management, business analysis, business systems analysis, or a related field.
• Demonstrable ability to lead complex, cross-functional initiatives and prioritise multiple priorities with minimal oversight.
• Strong stakeholder management skills, including experience partnering with business leaders and presenting recommendations to senior leadership.
• Experience leading discovery sessions, gathering requirements, and translating business needs into actionable plans and solutions.
• Experience managing structured intake, governance, review, or portfolio management processes preferred.
• Proficiency with Microsoft 365, SharePoint, Power BI, Excel, Jira, Power Platform, or similar business productivity tools preferred.

• Experience supporting AI, Generative AI, automation, digital transformation, or technology enablement initiatives preferred.
• Familiarity with AI governance, risk management, and enterprise AI operating models preferred.
• Experience with enterprise AI tools such as Microsoft Copilot, Gemini, Claude, or similar platforms preferred.
• Understanding of AI use case lifecycle management, portfolio operations, and adoption programs preferred.

• Demonstrates strong business judgment and independent decision-making when prioritizing work, assessing readiness, and resolving issues.
• Excels at managing complex programs, driving multiple workstreams, and maintaining momentum across competing priorities.
• Confident engaging with business leaders and executives, communicating clearly and influencing outcomes.
• Thrives in ambiguity, translating incomplete or complex information into actionable recommendations and decisions.
• Exercises professionalism, discretion, and sound judgment when handling sensitive or high-visibility initiatives.
• Proactive, adaptable, and dedicated to finding effective answers, with the ability to succeed in a fast-paced, evolving environment.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information