Knowledge Manager

Overview:

The Knowledge Manager owns the structure, quality, and governance of the organization’s knowledge base and resource ecosystem. This role is responsible for transforming a large, complex, and fragmented body of content into a trusted, scalable, and intuitive knowledge system.

Beyond day-to-day governance, the Knowledge Manager contributes to the development of knowledge standards, processes, and long-term direction. This position requires strong ownership, analytical rigor, and the ability to synthesize complexity into clear, usable systems that support operational effectiveness.

Role Scope & Expectations:

This role is designed for a knowledge professional who is comfortable operating in ambiguity, taking ownership, and building structure within complex information environments. The Knowledge Manager is expected to balance hands-on knowledge governance with strategic stewardship of the organization’s knowledge ecosystem.

While this position includes day-to-day management of knowledge assets, it is not a purely administrative or maintenance-focused role. The Knowledge Manager is expected to proactively identify gaps and risks, define standards and processes, synthesize large volumes of information into usable systems, and ensure knowledge is accurate, scalable, and prepared to support future AI-assisted tools and automation.

Qualifications:

• Education
  • Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Learning & Development, or a related field, or equivalent practical experience.
• Experience
  • Required
    • Demonstrated experience redesigning or optimizing structured content systems to improve usability, clarity, or scalability.
    • Demonstrated experience defining and enforcing content governance standards, including taxonomy, formatting, metadata, and lifecycle processes.
    • Experience analyzing content usage, search behavior, or feedback to drive measurable improvements.
    • Experience collaborating cross-functionally with subject matter experts to maintain accurate and usable documentation.
  • Preferred
    • Direct ownership of large-scale knowledge base (5000k+ articles)
    • Experience building a governance model from the ground up
    • Certified Knowledge Manager (CKM)
    • Experience preparing structured content to AI-assisted tools or advanced search
  • Skills
    • Strong analytical skills with the ability to evaluate large volumes of information and identify patterns, risks, and opportunities.
    • Ability to synthesize complex or ambiguous information into clear, actionable guidance.
    • Excellent written communication skills, with the ability to create and enforce content standards.
    • Clear verbal communication skills, capable of explaining processes, standards, and expectations to varied audiences.
    • Strong organizational and time management skills, with the ability to manage multiple priorities independently.
    • Proficiency with knowledge management systems, content management tools, or similar platforms.

Attributes:

• Takes ownership and initiative without requiring detailed direction.
• Comfortable operating in ambiguity and building structure where none exists.
• Detail-oriented while maintaining a systems-level perspective.
• Thoughtful, pragmatic problem-solver who prioritizes impact over perfection.
• Accountable, consistent, and reliable in maintaining standards.
• Curious and future-oriented, with an interest in improving knowledge systems and enabling AI-assisted tools.