Key Account Manager

About DAT

DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com

Application Deadline: 7/15/2026

The Opportunity

DAT is looking for a Key Account Manager to join our Enterprise Sales Team. The Key Account Manager (KAM) is responsible for overseeing a portfolio of high-value accounts, driving client satisfaction, and maximizing revenue retention and growth. This role focuses on maintaining strong relationships, executing tactical and strategic initiatives, and managing the entire post-contract lifecycle, from initial commitment validation through to renewal and expansion. The KAM balances client retention with proactive growth opportunities, including upselling and cross-selling

What You’ll Do

• Portfolio Size: Manage a designated portfolio of 150 to 200 high-value accounts.
• Client Retention & Growth: Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
• Relationship Management: Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets.
• Issue Resolution: Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations).
• Consultative Selling: Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges.
• Internal Collaboration and Advocacy: Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience.
• Sales Process Excellence: Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.

The Skills and Experience You’ll Bring

• Education: Bachelor's Degree is required.
• Experience: Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role.
• Industry Expertise: 3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry serving the transportation sector is required.
• Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets.
• Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers.
• Strong analytical skills for reviewing product usage, adoption data, and key performance indicators (KPIs).
• Proficiency with CRM software (e.g., Salesforce) and experience tracking deal stages, forecasts, and renewal activities.
• Excellent communication, presentation, and negotiation skills.

Why DAT?

DAT is an award winning employer of choice.
For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Time Off (FTO) program
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office) 
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

For Oregon-based candidates, in compliance with Oregon's Pay Equity and Transparency Act (effective January 2024), the salary range for this role is $25.96 - $39.66/hour plus commission. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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