Junior Payment Operations Manager | Ruby Labs

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

We are looking for a Junior Payment Operations Manager to support day-to-day payment operations, monitor and optimize transaction flows, and assist with onboarding and managing payment service providers. Success in this role is defined by the ability to ensure accurate, timely, and compliant payment operations while contributing to smoother partner onboarding, issue resolution, and continuous process improvements.

• Stay up to date with the latest trends in payments, fintech innovation, regulatory developments, and emerging technologies.

• Provide insights and recommendations to improve existing payment infrastructure, reduce costs and manual labor, increase authorization rates, or streamline operations.

• Monitor all merchant accounts and support daily payment flows (e.g., card payments, SEPA/SWIFT, direct debits, payouts).

• Investigate payment failures, exceptions, processing delays and other irregularities.

• Support fraud checks, risk flags, and chargeback workflows where needed.

• Monitor performance KPIs for payment-related processes and partners.

• Ensure adherence to internal compliance and regulatory standards in all payment processes.

• Assist in onboarding new PSPs, acquirers, and payment-related partners.

• Support the planning and coordination of payment solution implementations, including documentation, testing, and go-live support.

• Work closely with Product, Engineering, and Legal teams to ensure integration timelines and compliance requirements are met.

• Track progress on integrations and assist in preparing technical and operational documentation for stakeholders.

• Cooperate with other team members to support onboarding and launch of new payment solutions.

• Serve as a liaison between internal teams and partners to resolve operational or integration issues.

• Maintain clear records and communication logs for all partners.

• Assist in activating and configuring new payment solutions and ensuring proper internal alignment before launch.

• Prepare different types of reports and statements related to payment processing.

• Maintain process documentation and up-to-date change log for all merchant accounts.

• Collaborate with internal teams such as Risk, Product, Engineering, and Customer Support.

• Respond to and resolve payment-related inquiries & requirements from internal teams and external providers.

• Provide input to product and operations teams on process improvements and revenue-impacting issues.

• Support audit preparation and compliance reviews by gathering operational data.

• Basic knowledge of how online payments work (e.g., credit cards, bank transfers, payouts).

• Interest in fintech, digital payments, or financial operations.

• Willingness to learn about industry tools, platforms, and compliance rules.

• Detail-oriented and organized.

• Comfortable working with spreadsheets and learning new systems.

• Good communication skills and a team-player attitude.

• Curious and eager to learn about payments, tech, and operations.

• Some experience or coursework in finance, operations, business, or tech is a plus.

• Previous internship or part-time role in payments, customer service, or operations is helpful but not required.

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

After submitting your application, we conduct a thorough review, which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• Technical Interview (60 minutes)

• Final Interview (60 minutes)

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

#Li-Remote