Provides administrative and technical support for student information systems and related platforms. Responsibilities include user access management, troubleshooting, maintenance, testing, upgrades, data validation, reporting, integrations, documentation, user support, and continuous improvement. The role also assists with system implementations, user acceptance testing, issue investigation, staff training, data security, privacy compliance, and collaboration with academic, IT, registry, vendor, and other internal teams.
Objective:
The objective of this role is to support the administration, maintenance, testing, and day-to-day operation of student systems and related digital platforms, ensuring the security, accuracy, availability, and accessibility of student information within the Academic Systems Team.
Reporting to
This position will report, for line management purposes, to the Academic Systems Manager.
Responsibilities
Principal Duties:
• Provide administrative and technical support for student systems and other related IT platforms.
• Assist with system maintenance, troubleshooting, and resolution of issues relating to user access, data integrity, system functionality, and performance.
• Support the Academic Systems Team with system testing, upgrades, configuration changes, and new system implementations.
• Manage user accounts, roles, and permissions to ensure appropriate and secure system access.
• Assist in investigating system issues, identifying root causes, and escalating technical problems where required.
• Support data validation and data-quality checks across student systems.
• Assist with system integrations and data flows between relevant platforms where required.
• Generate and deliver scheduled and ad-hoc reports for internal and external stakeholders.
• Support the development of reports, dashboards, and data analysis for academic and business requirements.
• Maintain system documentation, user guides, procedures, and knowledge-base material.
• Support the training and guidance to new junior staff and end users on relevant systems.
• Respond to system- and IT-related enquiries from staff and students via email, phone, or in-person support.
• Support user acceptance testing and document test results, issues, and outcomes.
• Assist with continuous improvement initiatives to enhance system efficiency and user experience.
General Duties
• Collaborate with internal and external stakeholders on system-related matters.
• Participate in meetings, projects, and committees as required.
• Undertake relevant training and professional development.
• Ensure compliance with Personal Data Protection Legislation (PDPL), information-security requirements, and RCSI policies.
• Support accurate and secure handling of student and institutional data.
• Contribute to process improvement and digital-transformation initiatives.
• Adhere to all RCSI policies and procedures.
• Represent the best interests of RCSI at all times.
Main Working Relationships
• Academic Operations Department
• IT Department
• Academic Programme Leads
• Students
• Vendors
• Registry Services Department
• RCSI Dublin Team
• Other internal departments as required
Requirements
Qualifications and Experience
Essential
· Bachelor’s degree in Information
Technology, Computer Science, Information Systems, Software Engineering,
Business Information Systems, or a related technical field.
· Good understanding of IT systems,
applications, databases, and user-access management.
· Strong analytical, troubleshooting, and
problem-solving skills.
· Good communication and interpersonal
skills.
· Ability to work accurately with data and
maintain attention to detail.
· Ability to manage priorities and work
effectively both independently and as part of a team.
· Good
understanding of data confidentiality, information security, and privacy
requirements.
Desirable
· Experience supporting student information
systems, enterprise applications, or similar business systems.
· Experience with reporting tools, SQL,
databases, APIs, or system integrations.
· Experience with testing, user acceptance
testing, and issue tracking.
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