Provides first-line customer service for payroll and timekeeping questions, manages payroll phone and email inquiries, logs issues, distributes reports, supports check distribution, completes employment verifications, assists with payroll audits and bi-weekly processing, and performs administrative duties.
Entry level payroll position. Customer service skills are essential to this position. First point of contact for payroll and time & labor questions. Responsible for answering payroll team phone and email. Logs and monitors payroll customer service inquiries and issues. Perform various administrative duties for the payroll team. Assist with bi-weekly payroll processing tasks.
Responsibilities:
- Works closely with Human Resources, Benefits, Managers and Employees to answer questions and resolve issues - the first point of contact. Customer service skills essential.
- Answer payroll team phone and respond to or direct calls as appropriate
- Monitor and respond to or redirect payroll team email as appropriate
- Log payroll inquires and issues in Payroll Customer Service database
- Assist with team communication
- Manage bi-weekly report distribution to external customers
- Assist with printing, packaging and distribution of checks/advices
- Assist with payroll audits/reviews to ensure accuracy of pay and identify potential errors
- Completes Verification of Employment requests.
- Receives and sorts incoming mail
- Assist with bi-weekly payroll processing
- Other duties as assigned
Requirements:
- Excellent customer service skills
- Strong verbal and written communication skills and the ability to interact with all levels of employees
- Detail oriented with Strong analytical ability
- Working knowledge of Word, Excel and Outlook
- Knowledge of Acces a plus
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
