Jira Process Manager

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com.

What is this position about? 

We are looking for a Jira Process Manager with strong analytical and process optimization expertise. This role will focus on enhancing efficiency and productivity by analyzing how teams leverage Jira, identifying improvement areas, and ensuring adoption of best practices. The role requires a mix of hands-on Jira expertise, reporting/metrics analysis, and change management skills.

As a Jira Process Manager, you will:

• Assess the current stage of Jira usage across teams and identify gaps.
• Collect, analyze, and report key metrics, building dashboards, roadmaps, and trend visibility.
• Propose improvements to workflows, reporting structures, and processes based on data-driven insights.
• Communicate findings and recommendations effectively to senior leadership.
• Research and integrate complementary tools (e.g., Jellyfish, GitHub) to strengthen data visibility and decision-making.
• Drive governance models, adoption strategies, and change management plans for process improvements.
• Ensure continuous monitoring and optimization of Jira practices to maximize team productivity.

• 5+ years of professional experience with Jira administration, process analysis, or project management.
• Strong expertise in Jira, including dashboards, reporting, workflows, and integrations.
• Proficiency in SQL; Python knowledge is a plus.
• Solid grounding in process optimization, KPI definition, and analytical reporting.
• Experience with complementary tools such as Jellyfish, GitHub, or similar.
• Strong problem-solving skills and ability to propose and implement scalable process improvements.
• Excellent communication skills with the ability to interact with both technical and business stakeholders.
• Experience leading adoption/change management initiatives is a strong advantage.

What about languages?

• You will need excellent written and verbal English for clear and effective communication with the team

How much experience must I have?

• Minimum 5 years of relevant product design experience.

Our Perks and Benefits: 

📚 Learning Opportunities: 

• Certifications in AWS (we are AWS Partners), Databricks, and Snowflake. 
• Access to AI learning paths to stay up to date with the latest technologies. 
• Study plans, courses, and additional certifications tailored to your role. 
• Access to Udemy Business, offering thousands of courses to boost your technical and soft skills. 
• English lessons to support your professional communication. 

👩‍🏫 Mentoring and Development: 

• Career development plans and mentorship programs to help shape your path. 

🎁 Celebrations & Support: 

• Special day rewards to celebrate birthdays, work anniversaries, and other personal milestones. 
• Company-provided equipment.  

⚖️ Flexible working options to help you strike the right balance.    

Other benefits may vary according to your location in LATAM. For detailed information regarding the benefits applicable to your specific location, please consult with one of our recruiters. 

So what are the next steps?  

Our team is eager to learn about you! Send us your resume or LinkedIn profile below and we’ll explore working together!