Provide Tier 1 and Tier 2 IT support for end-users, manage hardware/software setups, troubleshoot issues, and enhance onboarding experiences.
About Our Company:
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 9,000 customers and more than 29 million devices. We make patching easier, boost security, and give IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.
About this Role:
We are looking for an IT Support Specialist to play a critical role in maintaining the health and performance of our technology infrastructure. This position is responsible for providing hands-on support to end-users, managing hardware and software setups, and ensuring smooth onboarding experiences. You will be the go-to person for resolving technical issues and enabling our teams to work efficiently and securely.
This is a part-time, hybrid role (20 hours per week) based out of our Castle Rock office, with the possibility of converting to a full-time position in the future.
Responsibilities:
- Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and peripherals.
- Manage hardware provisioning, inventory, and lifecycle.
- Troubleshoot software, network, and system issues across Windows and macOS environments.
- Support onboarding/offboarding processes, including account setup and access provisioning.
- Maintain documentation of support procedures and known issues.
- Collaborate with Security and Infrastructure teams to escalate and resolve complex issues.
- Assist in deploying updates, patches, and security configurations.
- Educate users on best practices and new technologies.
- Deliver and improve a fantastic Employee Experience, for onboarding and internal support.
Required Skills:
- 4+ years of experience in IT support or help desk roles.
- Strong knowledge of Windows, macOS, and common enterprise applications.
- Familiarity with MDM tools (Intune, etc.).
- Basic understanding of networking concepts (DNS, DHCP, VPN).
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work independently.
Preferred Skills:
- Bachelor's degree in IT or related field.
- Experience with automation tools or scripting (PowerShell, Bash).
- Exposure to compliance frameworks (ISO 27001, NIST).
- Familiarity with ticketing systems (Jira, Zendesk, etc.).
Compensation:
This is a part-time, hybrid role (20 hours per week) based out of our Castle Rock office with the possibility of converting to a full-time position in the future. The hourly compensation range is $35–$43, depending on experience.
Equal Opportunity Employer:
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
Top Skills
Bash
Intune
JIRA
macOS
Powershell
Windows
Zendesk
Patch My PC Castle Rock, Colorado, USA Office
864 W Happy Canyon RD Suite 110, Castle Rock, Colorado, United States, 80108
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