IT Support Specialist

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

The Role

We're seeking an IT Support Specialist who can be the backbone of our IT operations in Denver as well as remote employees. You'll be the go-to person for keeping our team productive and equipped with the right tools to serve thousands of outdoor enthusiasts and property owners across North America.

In this role, you'll be part technician, part problem-solver, and part data collector. You'll provision systems for new team members, troubleshoot technical issues, ensure our desktop environment stays secure, and support our Service Delivery team with entry-level infrastructure tasks.

What You'll Do

• Provide responsive helpdesk support, diagnosing and resolving employee tech issues as they arise
• Provision and deprovision applications for new hires, terminations, and role changes in alignment with compliance requirements
• Recommend and provision hardware based on role requirements and user needs
• Own hardware lifecycle and manage inventory for all employees and offices, including computers, peripherals, and other technology
• Create exceptional onboarding experiences by ensuring new hires have everything they need on day one
• Manage technology and access for Denver office, including ongoing maintenance and set up of new systems, devices, and networks

• Manage desktop security across the organization
• Serve as the primary point of contact for data gathering during SOC audits and compliance testing
• Ensure all systems and access controls meet our security standards
• Track and maintain IT asset inventory with proper tagging and documentation

• Document common issues and create self-service resources for the team
• Identify opportunities to streamline IT processes and improve user experience
• Stay current on security best practices and emerging technologies
• Contribute ideas to enhance our IT infrastructure and support model

What We're Looking For

• 1-2 years of IT support or help desk experience
• Hands-on experience with provisioning user accounts and managing access controls
• Familiarity with macOS desktop environments
• Experience with endpoint security solutions such as CrowdStrike
• Experience managing Mobile Device Management (MDM) solutions
• Knowledge of VPN solutions and remote access technologies
• Experience supporting compliance requirements (SOC 2, security audits, etc.)
• Bonus: Exposure to AWS, Terraform, or DevOps practices

• Strong troubleshooting abilities across hardware, software, and network issues
• Understanding of identity and access management (IAM) principles
• Basic scripting knowledge (Bash, Python, or PowerShell is a plus)
• Comfortable learning new technologies and tools independently
• Experience with ticketing systems and IT asset management

• Excellent written and verbal communication skills - you can explain technical concepts to non-technical team members
• Customer service mindset with patience and empathy for users of all technical levels
• Ability to prioritize competing requests and manage your time effectively
• Collaborative approach and willingness to ask questions when needed
• Ability to occasionally work nights and/or weekends if urgent business needs arise

• Solving problems and helping people get unstuck
• Managing multiple priorities and adapting to changing needs
• Working independently while knowing when to escalate
• Learning new systems and technologies on the fly
• Taking ownership of your work and seeing tasks through to completion

Compensation and Benefits

• Total compensation: $55,000-$60,000
• Competitive benefits: including medical, dental, vision, life, and disability insurance options at affordable rates, 401(k) plan with employer match, and employee camping credit to encourage getting outdoors and experiencing our product!
• Flexible and casual work environment: we offer flexible PTO; this role will be hybrid in our Denver office
• Growth opportunities: Learn DevOps and infrastructure skills alongside experienced engineers, working with current technologies and best practices

This role will work in a hybrid work arrangement out of our downtown Denver office.

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 

1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 

2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.