IT Support Specialist

Who we are:  

Electra is reinventing iron production to tackle the nearly 10% of global carbon dioxide emissions produced from iron and steelmaking. Its patented process uses chemistry and renewable energy to transform a variety of grades of iron ore into environmentally responsible pure iron at scale. By maximizing the value of Earth’s resources and minimizing our environmental footprint and carbon emissions, Electra is forging a green future from the ground up. With a collaborative culture and passion for disrupting the status quo, careers at Electra offer challenge, reward, and the opportunity to bring to market solutions that dramatically improve the health of the planet. 

What you will do: 

As an IT Support Specialist you will ensure smooth operations of Electra's IT systems and provide technical assistance to end users. The IT Support Specialist will work closely with IT leadership as well as other internal and external teams to maintain and enhance IT infrastructure, troubleshoot issues, and support various technology initiatives within the organization. 

Responsibilities include: 

• Provide technical support to end-users, troubleshooting hardware, software, and network issues promptly and effectively.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment. 
• Manage user accounts and permissions in accordance with company policies and security protocols. 
• Collaborate with the IT leadership to implement and maintain IT policies, procedures, and standards.
• Assist with the deployment and maintenance of IT systems, including servers, networking equipment, and cloud services.
• Conduct regular system audits to ensure compliance with security and regulatory requirements.
• Provide training and guidance to employees on IT best practices and use of technology resources.
• Assist with the evaluation and procurement of IT hardware, software, and services.
• Monitor system performance and take proactive measures to optimize performance and reliability.
• Recommend innovative solutions that enhance productivity and efficiency.
• Work within a Helpdesk environment utilizing the Helpdesk to monitor and track issues.
• Collaborates with internal teams, vendors, and outside agencies as needed.
• Other duties as assigned. 

What we need you to bring to the team: 

• Bachelor's degree in computer science, information technology, or related field preferred.
• Experience in an IT support or a related role, with a strong understanding of desktop, network, and server technologies.
• Experience with a RMM or ERP solution for remote management and support.
• Proficiency in troubleshooting hardware and software issues in a Windows and/or Linux environment. 
• Familiarity with Active Directory, Office 365, and cloud-based productivity tools. 
• Strong interpersonal skills, including active listening, empathy, and the ability to convey technical information in a clear and understandable manner.
• Strong organizational and time management skills

What we want you to bring to the team: 

• 1+ years of industry experience working in an IT support role, with a strong understanding of desktop, network, and server technologies (excludes internships, co-ops, and other school projects)    
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) 
• Ability to adapt communication style to different audiences and effectively convey complex technical concepts to non-technical stakeholders 
• Experience in facilitating training sessions and workshops to promote IT best practices and enhance user proficiency