We are seeking an IT Support Specialist to join our team and contribute to the organization’s IT operations. This role centers on deploying and managing endpoints across diverse systems, ensuring compliance with regulatory frameworks, and providing technical support to end users. The IT Support Specialist will also play a key role in optimizing endpoint performance and maintaining detailed documentation of IT processes, supporting the overall efficiency and reliability of the organization’s IT infrastructure.
Key Responsibilities:
- Deploy and configure endpoints running Windows, macOS, and Linux platforms, with a strong emphasis on Ubuntu systems.
- Ensure all endpoints meet performance, security, and compliance standards using automated deployment tools.
- Manage the lifecycle of endpoints, including inventory management, asset tracking, and system refreshes.
- Use Microsoft Intune and Landscape for endpoint configuration and compliance management.
- Assist in ensuring that endpoints adhere to regulatory requirements, including CMMC 2.0 Level 2, industry best practices, and organizational policies.
- Provide end-user support to troubleshoot and resolve technical issues, improving user experience.
- Document system configurations, troubleshooting procedures, and compliance reports for IT staff and management.
- Support basic troubleshooting of Ubiquiti-based campus network systems.
Required Skills and Experience:
- Proven experience with Linux systems, particularly Ubuntu, including endpoint deployment, configuration, troubleshooting, and ongoing management in an enterprise environment.
- 1-2 years of experience in IT support or a related field.
High School Diploma or GED (4-year degree preferred). - Basic knowledge of Windows, macOS, and Ubuntu Linux operating systems.
- Familiarity with Microsoft Intune and Microsoft 365 GCC-High environment.
- Strong troubleshooting and problem-solving skills for hardware and software issues.
- Ability to document technical processes and communicate effectively with IT staff and end users.
Desired Qualifications:
- Exposure to IT compliance frameworks such as CMMC 2.0 or similar standards.
- Willingness to learn and grow into advanced IT roles, including infrastructure and network management.
- Interest in testing and implementing new technologies to improve IT operations.
- Strong teamwork and communication skills.
Application Deadline: November 21, 2025
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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
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